Customer Service Officer

Parks Victoria is seeking enthusiastic and dedicated individuals to join our team as Customer Service Officers at Tidal River, located within the stunning Wilson's Promontory National Park. As a Customer Service Officer, you will play a pivotal role in ensuring the satisfaction and safety of park visitors while upholding the values of conservation and environmental stewardship.

Job Title: Customer Service Officer

Location: Tidal River, Wilson's Promontory National Park

Key Responsibilities:

• Liaison and Communication: Engage with community groups, park visitors, and other customer segments to address inquiries and concerns in a professional and timely manner, fostering positive relationships and promoting a welcoming atmosphere within the park.

• Booking Services: Efficiently process inquiries and bookings for various services, including weddings, school visits, general visits, and other requirements, ensuring accuracy and attention to detail.

• Campsite and Accommodation Coordination: Coordinate the local updating and monitoring of Parkstay campsite and accommodation bookings, maintaining organized records and ensuring seamless visitor experiences.

• Group Visits: Maintain records for school groups and other group visits as required, facilitating their experiences within the park and ensuring their needs are met.

• Data Management: Ensure accurate capture and reporting of customer information as required, supporting operational efficiency and informed decision-making.

• Specialized Duties: Be available to work at the light station to provide lighthouse tours and assist with housekeeping of cottages, including a 3 km walk to the site and overnight stays. Additionally, provide service to guests at the general store as needed.

• Reception Duties: Provide reception duties as needed, contributing to the smooth operation of visitor services within the park.

Qualifications and Experience:

• Previous experience in Customer Service roles, preferably within a tourism or hospitality environment.
• Strong communication and interpersonal skills, with the ability to engage with diverse audiences.
• Flexibility to work varied hours, including weekends and public holidays, as well as the ability to stay overnight for specific duties.
• Demonstrated ability to work effectively both independently and as part of a team.
• Working With Childrens Check required

How to Apply:

If you are passionate about providing exceptional Customer Service in a unique natural setting, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your suitability for the role to [insert contact details or application link].

Parks Victoria is an equal opportunity employer and is committed to promoting diversity and inclusion within our workforce. We welcome applications from individuals of all backgrounds and experiences.