AddressDirect Pool Supplies is a leading provider of pool equipment, accessories, and maintenance services, dedicated to delivering exceptional products and services to our customers. With a commitment to quality and customer satisfaction, we strive to create enjoyable and hassle-free pool ownership experiences.
Preferred Qualifications:
- Previous experience in a Customer Service or customer-facing role, preferably in a retail or e-commerce environment.
- Excellent communication skills, both written and verbal, with the ability to articulate complex information clearly and effectively.
- Strong interpersonal skills and a genuine passion for helping others, with a customer-centric mindset.
- Ability to remain calm and composed under pressure, handling challenging situations with professionalism and empathy.
- Detail-oriented with strong organizational and multitasking abilities, capable of managing multiple priorities in a fast-paced environment.
- Proficiency in computer systems and software applications, including CRM tools and Microsoft Office Suite.
- Knowledge of pool equipment, maintenance, or related industry experience is a plus.
Skills and Behavioural Competencies
- Proven capacity to collaborate effectively with retail staff and supervisors/managers.
- Proficient in time management and prioritization, ensuring tasks are completed efficiently.
- Excellent communication skills, both verbal and written, including interpersonal and organizational abilities.
- Strong analytical skills with a comprehensive understanding of business operations and a mature approach to management.
- Willingness to mentor and support the development of others upon request.
- Self-motivated and proactive, capable of working independently with high levels of initiative.
- Takes responsibility for addressing issues and escalates when necessary to ensure resolution.
- Makes decisions in accordance with company policies and procedures.
Benefits and Development Opportunities
- Opportunities for professional growth and development within our Retail and Service divisions
- Positive and supportive work environment
- Employee discounts on pool supplies and accessories.
- Access to both internal and external training programs, including sessions conducted by suppliers or external training providers.
- Participation in industry events to stay updated on the latest trends and developments.
