AddressThe Universities Admissions Centre (UAC), Australia's largest tertiary admission centre, is dedicated to delivering exceptional admissions and related services to our diverse community. We support applicants, tertiary institutions, schools, parents, government education departments, and other bodies. UAC believes in the value of education and is driven by a strong culture of servicing the needs of all our stakeholders.
UAC prides itself on excellent Customer Service, and we're looking for a highly motivated Customer Service professional with a passion for helping students. If you have experience delivering excellent Customer Service and want to work for a not-for-profit that really cares about people, we'd love to hear from you!
Be part of a supportive team helping students as they make important decisions about their education and their future.
ABOUT OUR TEAM
We’re a small team dedicated to showing care and compassion to every customer. We use our thorough knowledge of university admissions every day to help prospective students navigate their way to university.
As a Customer Service Officer, you will play a vital role in connecting customers both inbound and outbound with the support and information that they need. You will be responsible for responding to enquiries via phone, email, LiveChat and Facebook.
ABOUT YOU
We’d love you to:
- have extensive experience in a customer centric role
- Excellent verbal and written communication sills
- have a belief in the importance of education
- Strong computer literacy with experience using multiple databases
- be friendly, compassionate and a collaborative team player
- have an ability to master and convey complex information in a confident and concise manner
- have high attention to detail and the ability to work well under pressure
What’s in it for you?
We’re a dynamic organisation and proud to offer excellent conditions, including a competitive remuneration package, generous staff benefits, and a genuine work/life balance.
We provide flexibility for our staff who are continuing to work from home and the office. We have the technology platforms and ethos to ensure our remote teams continue to stay connected!
This is an excellent opportunity to be part of the continued success of UAC as we deliver cutting-edge platforms that facilitate lifelong learning.
Remuneration: The annual salary range is $86,887 – $91,842 (includes base salary plus 17% employer superannuation contribution and annual leave loading).
For your application to be considered, you must provide a written response to the selection criteria. Your application should also include your resume and copies of relevant qualifications.
How to apply:
1. Go to our website uac.edu.au/jobs
2. Choose the position you are applying for – Customer Service Officer
3. Download the Customer Service Officer information package and provide a written response to the selection criteria.
4. Follow the prompts from the website after clicking "Apply"
5. By applying, you agree to UAC's Privacy Policy for Job Applicants.
Enquiries: Contact Zoya Salah (02) 9752 0*** or email ****@uac.edu.au
Applications close: Friday12 July 2024
