Customer Service Officer

At Campbelltown City Council, our employees are passionate about working with our unique multicultural Community, local business, neighbouring Councils and Government agencies to deliver on our Vision.  We are looking for a talented and dedicated team member to help us deliver exceptional Customer Service.

As a Campbelltown City Council employee, you will join a friendly and supportive team, where the values of customer focus, leadership, integrity, teamwork and respect are lived each day.  We offer great work-life balance, flexibility and training opportunities.

About this position

Our Customer Service team has a part-time vacancy requiring an individual who is available two days a week, on Mondays and Tuesdays from 9.00am to 2.30pm. This fixed-term position is available until late October 2024 and is classified as a Level 3 under the Enterprise Agreement.

As a Customer Service Officer you will be the first point of contact for our customers and will:

• Have a sound knowledge of the principles underpinning quality Customer Service
• Have an understanding of council and community needs
• Be an active listener, who demonstrates empathy and has great communication skills
• Enjoy providing assistance and advice across a broad range of topics, functions or issues
• Have the ability to problem solve and the tenacity to follow things through
• Thrive in a team environment and have a positive can-do attitude

The successful candidate will also have:

• Proven experience in a face-to-face Customer Service role
• Experience in cash handling/banking
• Have previous experience in Local Government or a sound understanding of the services Council provides.

To be successful, the candidate will also be required to complete a pre-employment medical, submit a police clearance and provide a copy of any relevant licenses/qualifications upon request.

To find out more about this position please review a copy of the job description. 

How to Apply

If this sounds like the job for you, click ‘Apply Now’.

Further enquiries can be directed to Ele Stoddard, Team Leader, Customer Service, 08 8366 9222.

Advertisement closes: COB 5 April 2024

Campbelltown City Council is an Equal Employment Opportunity employer and values the unique contributions of all people. Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply.

• Job Description