Customer Service Officer

• Develop & maintain customer relationships through service excellence
• Provide efficient Customer Service via face-to-face interactions, phone, email
• Resolve issues related to Customer Service and delivery in an efficient and timely manner
• Identifying errors in the inventory system, supply and delivery problems
• Investigate and resolve customer complaints

Client Details
The Client is a leading integrated steel manufacturing, distribution and recycling business, providing solutions for commercial and residential construction, large scale and nation-building infrastructure.
Description

• Develop & maintain customer relationships through service excellence
• Provide efficient Customer Service via face-to-face interactions, phone, email and fax to meet standards and maximise sales and promote customer confidence and loyalty
• Resolve issues related to Customer Service and delivery in an efficient and timely manner through liaison with other site personnel, other Service Centres and major processing centres including identifying errors in the inventory system, supply and delivery problems
• Investigate and resolve customer complaints with tact and efficiency and refer any problems not adequately covered in Customer Service Standard or beyond own ability/scope to Branch Manager and Account Managers for resolution.
• Supply accurate quotes to customers and follow up on quotes to maximise sales opportunities
• Liaise with major processing centres, other Service Centres to ensure effective supply to customers
• Maintain inventory levels in conjunction with other site personnel

Profile
The successful candidate will have the below'

• Previous Customer Service experience
• previous Sales Admin experience
• Data entry experience
• Attention to detail
• Industry experience
• Right attitude
• Quick learner

Job Offer
Please note - due to an anticipated high number of applicants, only successful candidates will be contacted.
Thank you for your understanding.
For more information, please contact Janelle at janelle.miranda@adecco.com.au
If you believe you have the right attributes and experience, please click the apply button.