Company

Symmetry Human ResourcesSee more

addressAddressCaulfield, VIC
CategoryCustomer Service

Job description

Our client has been working closely with some of Australia's largest banks, government agencies, utilities and insurance companies with assisting their customers find financial sustainability.

The Role

Contact Centre Officer
Competitive Hourly Rate
Location - Melbourne CBD - close to public transport

Working Hours
Centre hours are Mon-Fri 8am-8pm (possibly up until 10pm based on client request & 10am-6pm on weekends when required). Currently no weekend work, but this could change if the client requests it.

Training
FT training & nesting is required, which can be anywhere between the hours of 8.30am-6:30pm and is around 4-6 weeks.

Our client knows that to offer exceptional Customer Service, you need to be trained on what's expected from your role & understand the company's policies & processes. That's why they offer a structured training program from your first day which, combines classroom as well as practical training components across 2-4 weeks Monday to Friday 9am to 5pm

The Role

The core objective of these roles are to maximise cash flow and minimise net bad debt through collections activities. This is an operational role responsible for the day to day collections activity on internally managed delinquent accounts.

Your key duties will be:

Case manage high volume residential and business accounts
Dispute resolution
Payment plan negotiation
Pro-actively recognise delinquent customers through risk assessment analysis
Assisting the hardship team as required
Support the Customer Service team by answering general service and billing enquiries
Deliver an exceptional end to end Customer experience

About you

Excellent verbal and written communication skills
A firm, engaging and respectful telephone manner
Ability to build rapport quickly
Interactive and Team Player
Proficient Computer skills
Must be an Australian Citizen - Above 18+ years
Must be willing to undergo a Police Check

How to Apply

If you have the skills, experience and attitude needed for this role, then please apply today!

Refer code: 2237188. Symmetry Human Resources - The previous day - 2024-05-22 18:25

Symmetry Human Resources

Caulfield, VIC
Popular Customer Service Officer jobs in top cities
Jobs feed

Restaurant Manager/Store Manager

The Trustee For Ksp Family Trust

Wangara, WA

$60,001-80,000 per year

CARE MANAGER - AGED CARE

Healthcare Australia

Townsville, QLD

Aircraft Maintenance Engineer - Jandakot

Cessna Textron Aviation

Perth, WA

Strata Manager

Hr Staff N' Stuff

Launceston, TAS

L&D Advisor - building and construction - 12 month contract

Mobility Access Modifications

Preston, VIC

Asphalt Crew Operator-BASE $37.84

Workpac Group

Townsville, QLD

Asset Officer

Community Housing Limited

Mowbray, TAS

Building and Pest Inspector

National Building Inspections

Burwood, VIC

Estimator - Insurance Building - SE Melbourne

Sunray Recruitment Pty Ltd

Melbourne, VIC

Associate Midwifery Manager

Government Of Western Australia

Murdoch, WA

$121,612 per year

Share jobs with friends

Customer Service Officer

Europcar

Moorabbin, VIC

5 hours ago - seen

Customer Service & Licence Testing Officer - Sunbury

Hays Recruitment

Melton, VIC

5 hours ago - seen

Customer Service and Admin Support Officer

Chandler Macleod

$37.36 per hour

Werribee, VIC

7 hours ago - seen

Services Officer - Waurn Ponds

V/Line

Waurn Ponds, VIC

11 hours ago - seen

Customer Service/Despatch/Receiving officer

Design & Create Aust Pty Ltd

Point Cook, VIC

11 hours ago - seen

Site Contamination Management Officer

City Of Port Philip

Victoria

yesterday - seen

Customer Support Officer

Steamatic

Morwell, VIC

yesterday - seen

Customer Service Officer

Freight And Logistics Services Australia

Dandenong, VIC

yesterday - seen

Customer service officer - service unit

Gv Health

Melbourne, VIC

yesterday - seen

Customer Service Officer: Part Time (3 - 4 Days)

Olympic Park Sports Medicine Centre

Melbourne, VIC

yesterday - seen

Customer Service Officer

Gfg Alliance

Lynbrook, VIC

2 days ago - seen

Customer Service Officer - Call Centre

Randstad

Richmond, VIC

2 days ago - seen

Customer Service & Sales Support Officer

Pil Australia

Southbank, VIC

2 days ago - seen

Records Management Officer

Healwell Management Llc

Melbourne, VIC

2 days ago - seen

Information Services Officer

Mko Global Partners

Melbourne, VIC

2 days ago - seen

Technical gas customer service officer

Victorian Government

Melbourne, VIC

2 days ago - seen

Customer Service and Admin Support Officer

Chandler Macleod

$37.36 per hour

Swan Hill, VIC

2 days ago - seen

Customer Service and Admin Support Officer

Chandler Macleod

$37.36 per hour

Dandenong, VIC

2 days ago - seen