Customer Service Officer - Athletics

At UQ Sport, it’s our vision to be Australia’s number one sporting university and our mission to deliver exceptional sporting opportunities for The University of Queensland (UQ) Community. We’re Queensland’s largest multi-sport facility and have Athletics, Aquatic, Tennis and Fitness Centres, as well as grass and synthetics playing fields, indoor and outdoor multi-sport courts, function spaces and retail outlets. Our memberships base spans over 4,000 customers, with a further 7,000 people actively involved across UQ’s 35+ sporting clubs.

We’re firm believers that work shouldn’t be dull and boring! Our team is passionate about creating an awesome culture that promotes work-life balance, health and wellbeing, personal and professional growth, and most importantly, fun!

Our staff are proud to work at UQ Sport, and it shows in the exceptional work we do. Our not-for-profit organisation delivers almost 400 diverse programs to UQ students, staff and alumni, as well as the general public, across the University’s St Lucia and Gatton campuses.

UQ Sport is seeking applications from energetic and enthusiastic Customer Service Officers to work with our Client Services team, running sporting and athletic events at the UQ St Lucia Campus. Multiple roles available approximately 8 hours per week.

• Be dedicated to providing excellent Customer Service
• Provide information about UQ Sport products and services
• Assist with customer queries and troubleshoot solutions
• Assist with setup/pack up of athletics carnivals and other sporting events
• Coordinate hire of athletics equipment
• Provide supervision of the UQ Athletics precinct

• Have previous experience in Customer Service experience
• Have previous work experience in athletics, sports facilities and events – highly desirable
• Be highly motivated, outgoing and energetic with excellent communication skills.
• Hold current first aid and CPR certification
• Have a valid Blue Card

Team Harmony: We strive for vibrant and collaborative work environment where extraordinary teamwork is the daily norm.

Access All Areas: Enjoy complimentary entry to all UQ Sport venues, along with free equipment hire to fuel your active pursuits.

Fit and Fabulous: Break a sweat without breaking the bank with free access to invigorating Group Fitness programs.

Fuel Your Day: Sip on $2 coffees and indulge in fantastic discounts on a delectable array of food, beverages, and retail offerings at UQ Sport outlets.

Safety Net Bonus: Access fully subsidized income protection when putting in over 15 hours per week.

Continuous Growth: Get a boost with reimbursement for essential qualification renewals (Ts & Cs Apply)

Wellness Wonderland: Access support, resources, and exclusive discounts through TELUS Health, our Employee Assistance Program provider.

Are you the go-getting, team player we’re looking for? To apply – upload a CV and 1 page cover letter outlining your qualifications and why your a perfect fit for the UQ Sport Team.

Applications will be reviewed as they are received.

UQ Sport is an equal employment opportunity provider. We pride ourselves on our inclusive and diverse workforce. We believe that embracing the differences and expertise in our employees makes us a stronger organization.

We are committed to providing a fun, safe and supportive service environment for all our customers and clients, including children and young people. For this reason, please be advised that as part of our recruitment process you may be subject to blue card screening, reference checks, and identification/qualification verification. We may request that you disclose any information relevant to your eligibility to engage in our programs involving children and young people.

Looking for more info about this role – see the PD Here!