Customer Service Officer - Bullion

• Competitive salary of $40 per hour
• Unique products and services with a global reputation and footprint
• Casual role with flexible working hours

ABOUT US

Welcome to The Perth Mint, where golden career opportunities await.

The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for 124 years, The Perth Mint is a premier tourist destination, an award-winning exporter, and a key supplier of precious metals to markets throughout the world.

There’s no organisation quite like it, with a variety of roles available, from engineers and chemists to artists and technicians.

Foster your fascination and pride in our work. Get inspired every day by the world-class precious metal products we work together to refine, design, produce and then distribute all over the globe. Connect to the rich history of our industry in a workplace firmly rooted in the present — as leaders in sustainability and inclusion.

At The Perth Mint, you’ll be supported in a diverse team where differences are celebrated and your well-being matters — striking the right work-life balance with compassionate team benefits. And if your career goals change, you’ll be empowered to change roles with training and internal mobility.

We are looking for someone to :

• Facilitate physical bullion sales and purchases (including unwanted gold jewellery), ensuring accuracy and compliance with company procedures and legislation to minimise risk to the Mint, including generating client bullion contracts.
• Develop comprehensive bullion knowledge to ensure exemplary and tailored Customer Service provision.
• Comply with AML/CTF Legislation and Second-Hand Dealers Act.
• Review and verify client identification and ask for source of wealth information as required by Risk.
• Identify clients who try to avoid KYC requirements by trying to conduct repetitive transactions under the ID threshold.
• Resolve disputes and manage difficult clients, particularly with regards AML/Second-Hand Dealers Compliance.
• Assess and test bullion and unwanted gold jewellery for authenticity and purity using an XRF machine prior to purchasing.
• Comply with Personal Identifiable Information and Data Security policies and procedures (including adding client credit card details onto Westpac Payway to ensure customers credit cards are securely stored).
• Assist with checking daily bullion purchases before settlements are authorised
• Facilitate client collections for bullion – including Click & Collect and other collections
• Understand Depository investment platforms and cross-sell where applicable.
• Perform administrative tasks, such as archiving, records management, responding to emails and Customer Service-related tasks.
• Ensure own safety and health at work and avoid adversely affecting the safety or health of any other person through any act or omission at work.

We are looking for someone who has :

• Customer Service Experience
• Demonstrated administration and computer skills
• Knowledge of AML / CTF
• Availability to work weekdays and weekends

Our benefits:

• Flexible work including purchased leave, leave at half pay and access to pro-rata long service leave
• Paid and unpaid parental leave
• Training and development
• Competitive salaries and employee discounts
• Charity and volunteer initiatives
• Income protection after an accident or illness
• Health and wellness programs, including an Employee Assistance Program
• Salary sacrifice – superannuation contributions.

So go on, make your mark. If you are excited by this role and want to join the team at the iconic Perth Mint, apply today. Part-time and flexible arrangements will be considered on an individual basis.

Applications close on 25 January 2024. The Perth Mint reserves the right to close applications prior to this date.

Candidates must have the right to work in Australia and pass our national security check.

Our Commitment to Inclusion:

Inclusion is at the core of what we do. We are committed to equality and celebrate the diversity of race, gender, age, sexual orientation, religion, ethnicity, and all characteristics that make us unique as individuals.

We encourage applications from a range of candidates, including, Aboriginal and Torres Strait Islander people, people with disability, people of all gender identities, youth, seniors, the LGBTQI+ community and people from culturally and linguistically diverse backgrounds.

Applicants with a disability who require adjustments in the recruitment process, are welcome to contact recruitment@perthmint.com.

To learn more about our diversity and inclusion initiatives please visit our website.

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