Customer Service Officer - Complaints

About the company: Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking a talented Customer Service Officer to join their busy team for an 12-month temporary assignment. About the role: As Customer Service Officer - Complaints, you will communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries. In addition, key duties include:Managing complaints coming into the agencyAssessing, recording, resolving and referring as requiredManaging escalated complaints and working to strict deadlinesDrafting and sending high quality written correspondenceCoordinating correspondence, briefing and reporting functions About you:Previous experience of responding to complaints - both over the phone and writtenGovernment background is a must!Extensive experience of dealing with escalations and associated investigationsStrong communication skills - both over the phone and writtenHigh attention to detailExcellent data entry and record keeping skills Benefits:ASAP start (pending Federal Police Clearance)12-month temporary assignmentFull time hours - Monday to Friday 7.5 hours per dayChermside, QLD locationMultiple positions availableAPS4: $43.82 per hour + superAPS5: $55.24 per hour + super *** Please note the successful candidate for the role must hold Australian Citizenship and willing to complete a Federal Police Check ***At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community. You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion