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Form of workAbout Us:
At HELP Enterprises, we are proud of our history as we continue to strive to enhance the lifestyle, independence and ambitions of people with disability. Our people are at the heart of what we do, and they continue to deliver high quality services across our Employment, Disability, Commercial and Corporate portfolios. It’s a very exciting time in HELP’s journey, and we are looking for passionate people to HELP us make a difference.
What's in it for you?
At Help Enterprises, you will belong to a diverse and inclusive community where differences are embraced and the work that we do, contributes to our mission. As a valued member of our team we’re committed to looking after you, by offering some great benefits including:
- An extra 4 days a year of paid personal wellbeing leave!
- Excellent Salary sacrificing benefits! Package up to $15,900 of your annual salary tax free, and additional $2,560 for meal and entertainment expenses
- Global benefits on our rewards platform- Perkbox! Get access to exclusive perks, thousands of deals and discounts for you to use everyday!
- Free Parking on site!
- We value the loyalty of our staff and thank you for your contribution through our Service Award Program
- Free counselling sessions through our EAP Program
- Opportunities for ongoing training & professional development
About the Opportunity:
Help Enterprises are seeking motivated and enthusiastic call centre and Customer Service experts to join their Centralised Services team based in North Lakes. Working as part of our Employment & Training division, you will assist participants of our DES contracts in their pathway back to sustainable employment and provide exceptional Customer Service to all customers.
This role will provide contract management administrative support to frontline staff and stakeholders in the delivery of tailored servicing to our jobseekers. The roles will provide a range of administrative duties, which includes handling of inbound and outbound calls, to assess jobseekers circumstances and identify the appropriate support and referral opportunities.
About You:
- Experience within DES, NDIS Contracts (desirable but not essential)
- Experience in a Customer Service, administration or sales role
- Ability to interpret and communicate Government contracts, Policies and Operational Guidelines
- Demonstrated ability to work with people of all ages and backgrounds and an empathy with disadvantaged and long-term unemployed
- Ability to meet targets, KPI’s and compliance requirements
- High level of interpersonal, verbal and written communications skills
- Proficient with Microsoft Office suite
If you have experience as a call center operator or exceptional Customer Service experience, then this is the role for you!
This is a Full - Time role located at: North Lakes
How to apply for this role?
If you are determined to make a difference and want to join our team of HELP Hero’s, we encourage you to submit your application.
Applications close: Applications will be assessed as they are received
Contact: To learn more about this opportunity please contact the Recruitment team on: ***********@helpenterprises.com.au
As part of our recruitment and selection process, all successful candidates must have or be willing to undertake a range of checks including verification of working rights, Working with Children (Blue Card), NDIS Worker Screening (Yellow Card), professional reference checks and a national police check.
If you would like to learn more about working for us or what we do, we encourage you to visit www.helpenterprises.com.au or follow us on LinkedIn
