Customer Service Officer

Customer Service Officer

Location – Sydney or Melbourne

• Entry-level role in Allied Credit – start your Finance career here!

• Work across a range of products and brands, answering a broad variety of questions.

• Allied Credit has a hybrid work environment, we value a healthy work-life balance.

Company Description

Allied Credit is a leading and well-established finance partner in the vehicle and leisure asset industry, with strategic alliances incorporating well-known car and motorcycle brands. We offer a range of finance solutions including white label, joint venture arrangements and floor plan finance. Our proprietary loan origination system supports our dealers and distributors to facilitate seamless, convenient and customer focussed finance solutions for consumers and businesses.

Due to continued growth of our business, we have an exciting new opportunity for a Customer Service Officer to join our collaborative Customer Solutions division. Working at the forefront of our customer interactions, you will be in a unique position to learn a wide range of processes across all products, while also being able to contribute to process improvements to help transform our business and our customer interactions.

Responsibilities

• Handle inbound calls relating to a range of customer enquiries, while delivering an exceptional experience to our customers and the dealer network

• Responding to written correspondence received from clients or our dealer network.

• Liaise with internal stakeholders to effectively manage consumer and commercial customers.

• Taking ownership of complex matters and participating in change implementation activities.

• Contribute to the success of the wider Operations team, by supporting other areas from time to time.

Your background

• Excellent verbal and written communication skills, with the ability to clearly explain complex processes to clients and commercial partners.

• Previous contact centre experience is preferable but not essential, as training will be provided.

• Demonstrable knowledge of, or interest in, Financial Services would be expected.

• Tertiary qualification in a relevant field (completed or ongoing) would be highly regarded.

• High level of attention to detail and accuracy, with the capability to work in a high-pressure environment.

• Demonstrable proficiency across the MS Office suite would be highly regarded.

Benefits of working at Allied Credit

• Hybrid working arrangements, we are always willing to discuss flexible working options.

• Access to our exclusive corporate superannuation fund.

• Salary Continuance Insurance (covering TPD insurance).

• Discount offers on selected retailers, car loans and novated leasing options.

• Ongoing extensive in-house and external learning & development opportunities.

• Wellness day with ongoing wellbeing, diversity program & fund-raising events.

• Paid parental leave.

For further information on Allied Credit, please visit our website at https://alliedcredit.com.au/.

Please contact Alex Kelly on 0484 109 354 for a confidential discussion or email hr@alliedcredit.net.au for further information.