Customer Service Officer - Local Government

Customer Service Officer-Local Government

Location: Various Locations
Contract Start dates: ASAP
Contract end date: 1-2 months with possible extension
Pay rate: $37-$40 an hour + Super
Hours: Full time

We are currently looking for Customer Service and officer on a temporary basis.

The candidate we are looking for must have previous Local Government experience or have worked within government related services. With well-developed interpersonal, negotiation and conflict resolution skills, with the ability to communicate with a wide range of people and groups. You must be comfortable handling all customers in a professional, efficient and friendly manner, supporting Council's customer focused approach to its service provision.

This key Customer Service role assists in the provision of information to the public on all functions of the business and responding to routine telephone and counter enquiries politely, efficiently, and promptly, and must meet the essential requirements of the position with a strong emphasis on the following:

Key responsibilities:

• Providing high level Customer Service to the residents of the community
• Answering phone calls and transferring to the relevant departments
• Completing document management processes as guided
• Adhoc administration to support business activities

  Requirements:

• Experience in Customer Service roles in an office environment (12 months minimum)
• High level of communication skills - verbal and written
• Previous relevant experience in a customer facing role
• Good organizational and administrative skills, with a proven ability to effectively prioritise tasks to meet strict deadlines.
• Ability to utilise personal computer applications and in particular, the Microsoft Office suite of products (i.e. Word, Excel) and experience with computerized accounting systems.
• Possession of, or the ability to acquire, a satisfactory National Police Clearance Certificate

  Desirable:

• Previous relevant Local Government experience
• Enthusiasm and result-driven attitude
• High level organisational and time management skills

  If you are interested in the role and fit the criteria, please apply online today! If you have any further questions before applying online, please email Aleisha Bajaj at *************@persolkelly.com.au

Who are we

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

So it's over to you. If you would like to join our team, please APPLY now.

To learn more about working with PERSOLKELLY, we encourage you to visit our website.

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