Customer Service Officer - Reservoir

Customer Service Officer – Reservoir

• Competitive Salary + 15.4% Super 
• Heritage brand – celebrating 75 years! 
• Part time – 4 days a week (Mon, Wed – Fri)

Hearing Australia has a fantastic part time opportunity for an experienced Customer Service Officer who thrives in a fast paced environment, has the ability to multitask & provide support to our busy Hearing Centre teams. The successful individual will be self motivated, have a 'can do' attitude, and is driven to make our clients’ day. 

Our Reservoir Centre is based in the northern suburbs of Melbourne.  We see a diverse range of clients with different cultural backgrounds.

Whilst this team has been together a long time, we absolutely love welcoming new people into the business and having them become part of our wonderful family.

During the day, this role will see you:  

• Greet clients, attend to all counter and telephone enquiries 
• Cover reception and undertake general administration duties includes booking client appointments, processing claims, data entry & monthly reports 
• Liaising extensively with our clients comprising of children and adults, some with complex needs, as well as clients with multicultural & Aboriginal and Torres Strait Islander backgrounds. 
• Proactively identify client needs and offer professional advice on assistive listening devices 
• Perform minor hearing aid repairs and troubleshooting  
• Assisting Clinicians with the provision of clinical services to our clients 
• Demonstrate the use of hearing aids and assist clients 

What we offer:

• Attractive salary package includes a generous 15.4% superannuation 
• 12 weeks paid parental leave for primary caregivers and 3 weeks paid parental leave for secondary caregivers
• 10 days paid personal/ carer’s leave plus additional 10 half paid personal/ carer’s leave
• Option to purchase additional annual leave
• Ongoing training and development to help you achieve your career goals 
• Wellbeing and Fitness Passport program – get access to over 1,420 gyms, pools, leisure centres and studios for you and your family
• Corporate discount on private health funds, hearing aids, major supermarkets and retailers

We believe the successful candidate with thrive in a client centred environment where they can provide exceptional & friendly service in conjunction with managing complex medical administration.

They need to:

• be a proactive problem solver with a desire to accept responsibility & take ownership of their work;
• have intermediate/advanced level computer literacy & some exposure or working knowledge of iPad applications;
• have a desire to work within an organisation that contributes to the greater good & provides genuinely rewarding work, making a difference to the lives of our clients & their families.

We will require the successful candidate to be willing to have a Police Check conducted (we pay) and must have rights to work in Australia. 

Why work for Hearing Australia?

Hearing Australia provides world leading research and hearing services for the wellbeing of all Australians. We put our clients and people at the heart of everything we do. Helping thousands of Australians across the nation every day to rediscover the sounds they love. When you change lives, it's more than just a job. 

Visit  https://www.hearing.com.au/ to discover more!

Hearing Australia is an Equal Opportunity Employer and we are committed to creating an inclusive and supportive environment for all employees.

Growing, maintaining and promoting a diverse culture is a priority for us.

We encourage Aboriginal and Torres Strait Islander peoples,  people from diverse cultural backgrounds who are bilingual and people living with disability to apply.

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