Address
Form of workBallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness.
At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey.
We inspire healthy and happy living through our SONA® (Happiness) ethos and enhance our employee's wellness through the following employee benefits:
- Emotional Wellness: Enhance your happiness. Accrue a wellness day off each year to take on your birthday, for your family, or just for you because you are worth it.
- Physical Wellness: Improve your health and wellbeing with a fitness allowance for yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness!
- Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance!
- Financial Wellness: access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our Lifeworks EAP and wellbeing portal!
Come and join an outstanding Home Care Team!
With BallyCara, you will be able to showcase your personalised & values-based approach. You will be able to build relationships with our ever-growing home care family!
We are seeking an exceptionally motivated Customer Service Officer to join our BallyCara Home Care Team located in Scarborough. Our Home Care Team provides services to our older community, 65+ to assist them in continuing to live in their own homes with dignity and care.
Reporting to the Customer Service Team Leader, this role is to roster staff with our valued clients to provide at-home services.
The Customer Service Officer has a key role in providing a warm and positive experience for our staff and clients. We aim to meet agreed timeframes, in line with the organisations SONA (Happiness) ethos, and Ballycara’s Mission,Vision and Values.
The successful candidate will have exceptional Customer Service skills and a can do attitude, who is able to manage a high volume workflow, multitask between phones, emails and scheduling. Your commitment to quality service enables our valued clients to live safely and independently in their own home.
If you are excited about providing the very best of service to customers in both the Commonwealth Home Support Program (CHSP) and Home Care Package areas, then we are very keen to hear from you.
We are looking for someone with existing skills in various IT Platforms. Experience in Aged Care or Disability will be highly regarded.
To be successful in applying:
- You will have an appropriate qualification at a minimum of Certificate III in the Human Services area or Administration fields, or qualification at Diploma level in Human Services or Business will be highly regarded
- Demonstrated Customer Service experience (preferably telephone-based)
- Optimal time management and organisational skills
- Ability to respond to multiple departments' priorities.
- Identify opportunities for improved efficiencies in scheduling
- Effective interpersonal and negotiation skills
- Ability to prioritise and work to deadlines
- Advanced administration skills and computer literacy
- Kind, positive and compassionate
- Insightful, using emotional intelligence
- Demonstrates initiative
- Be willing to obtain a National Police Certificate through BallyCara
Desirable
Experience in Aged Care or Disability will be well regarded.
Apply now:
1. Cover Letter introducing yourself
2. A current CV/ Resume
We encourage and welcome candidates from all cultural backgrounds. For more information please visit our website
http://www.ballycara.com
Please apply immediately as interviews will commence on receipt of applications.
