Customer Service Officer

About Steamatic:

Steamatic Central West is growing at a rapid rate and are looking for like minded people to join our team/family. Our family owned and operated branch is based in Orange and services the entire Central West NSW.

Steamatic is the industry leader in fire, flood & mould restoration within Australia. 

We are looking for an enthusiastic Customer Service Officer to join our team. The successful applicant will have a positive attitude with good communication skills that can maintain consistent high levels of customer satisfaction.

Primary Accountabilities:

• Generating and populating Assessment & Completion Reports following job attendance 
• Submitting reports, invoices and relevant documents to Insurance Companies and Builders
• Generate time, materials and labour in preparation for invoicing following job completion
• Work to deadlines to ensure Key Performance Indicators are met (KPI’s)
• Answering phones and responding to email enquiries.
• Assist with general Admin duties where required, including data entry, database and file management.
• Provide administration support to customers, crew and all other relevant stakeholders.
• Liaise with customers including Insurance Companies, and Builders for authorities, and key information on all allocations
• Communicate relevant information between Insurance Companies/Builders, Office Staff and attending Technicians
• Generate, review and format detailed contents inventory reports
• Other relevant tasks and duties as required.

Key skills and attributes:

• Demonstrate intermediary competence in Microsoft Office suites
• Ability to work unsupervised and independently with the ability to complete tasks and meet set deadlines
• Possess a positive 'can-do' attitude to your work and being a team player
• Experience in high volume, target driven environments
• High degree of accuracy and attention to detail