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SalaryAbout the Town
Based in the beautiful inner western suburbs of Perth, the Town of Cambridge has some of the best natural areas, open spaces, recreation, and sporting facilities in the state; Town of Cambridge staff can effortlessly enjoy attractions such as City Beach, Lake Monger and Bold Park in their lunch break, or after work.
Our mission is to maintain and enhance our very liveable suburbs, their streetscapes and character and our vibrant activity centres through strategic, cost-effective management of resources and an enhanced community experience based on a locals first philosophy.
The Town of Cambridge is seeking highly motivated, enthusiastic and energetic employees who are passionate about making a positive contribution to the Town and its community. With a can-do attitude, our employees are committed to providing exceptional service to our residents.
The Role
Customer Service Officer
As part of the Customer Services Team, the Customer Service Officer acts as the first point of contact for members of our community across multiple contact channels including face-to-face, phone and emails. The position's primary focus is providing a consistent, responsive, and outstanding customer experience while maximising first contact resolution.
We currently have an opportunity to join our Customer Service Team on a permanent part-time basis.
- One (1) Part Time position (20 hours over 5 days per week, however we would be willing to discuss an alternative spread of hours with the right applicant.
- Salary: $35.62 to $39.58 per hour
- Plus up to 16% superannuation (conditions apply)
Selection Criteria
To be successful in this role you will have:
- Experience in a similar role and a commitment to excellent Customer Service
- Professional and empathetic phone manner
- Outstanding interpersonal skills with the ability to build relationships with a range of stakeholders
- Customer and solution focused with a can do approach to problem solving
- Effective time management skills and demonstrated attention to detail.
- Experience in customer facing roles within Local Government will be highly regarded.
Eligibility
- The successful applicant will be required to have current National Police Clearance.
- Right to work in Australia (birth certificate, current passport or current visa)
Essential Requirements
- Applicants need to provide a covering letter addressing the following key criteria:
- Relevant experience in a Customer Service role providing first contact resolution over various contact channels.
- Well developed problem-solving skills with the ability to effectively handle challenging situations in a resilient, calm, and professional manner.
- High level interpersonal skills and the ability to interact with a diverse group of people.
- Well-developed verbal and written communication skills.
Why work for Town of Cambridge
- Up to 16% Superannuation (employer contribution)
- Flexible working hours / flexi-days
- 22 days annual leave per year (pro rata)
- 10 days personal leave (pro rata)
- Health and Wellbeing program
- Employee Assistance Program
- Training and Development opportunities
- Free car parking
- Quarterly staff cultural awards
- 13 weeks Long Service Leave after 10 years service in Local Government. Pro-rata long service leave is available after 7 years' service (long service entitlements are transferable within Local Governments).
How to apply
If you want to help contribute to the Town of Cambridge and make a difference to our community, we would like to hear from you!
For further information, including detailed positions descriptions, selection criteria, and how to apply for this position please visit the Town of Cambridge Careers page:
https://www.cambridge.wa.gov.au/Town-Council/Careers/Career-opportunities
Closing date: 3pm, Monday 29 April 2024; interviews may be conducted with suitable candidates prior to the closing date. Therefore, the Town reserves the right to close applications prior to the aforementioned date
