Customer Service Officer

Client Support
Officer - Service and Enquiries
Part time fixed
term contract to April 2024 with potential to
extend.
3
days per week minimum (0.6 FTE), days of week flexible through
Monday to Friday!
At Minda,
we provide services and support to enable people living with an
intellectual disability to reach their personal health and
wellbeing goals and live their best lives.
As the
state’s largest not-for profit provider of disability
services, we provide supported independent living accommodation,
stimulate continuous personal growth and development through
supported employment and various community engagement options as
well as allied health and respite services.
As a
value-driven not-for-profit organisation, we are passionate about
achieving greater outcomes and creating more meaningful experiences
for both our clients and our staff.
Our
Values
Respect:
We respect the right of a person living with an intellectual
disability to self-determination in living their best
life.
Heart: We
demonstrate care and love for those we support in all that we
do.
Opportunity:
We focus on the positive and what people can do rather than what
they cannot do to create opportunities.
Community:
We recognise the importance of community to a person’s
wellbeing and strive to create an inclusive community where people
living with an intellectual disability are valued for themselves
and the contribution they make to community.
About the
Role:
With a
focus on providing positive Customer Service to prospective and
existing clients and those enquiring about Minda services, the
Customer Service Officer will act as a first point of contact for
Minda. Working as part of the Client Facing Support team of the
Client Support Unit (CSU) this position provides support to the
Service and Enquiries functions to promote a positive client
experience through administrative actions.
In
this Role you will be responsible for:
Responding to
enquiries as a first point of contact for Minda and
CSU
Providing
administrative support to the CSU team and reception function
for Minda, inclusive of responding to phone calls, emails and
visitors
Triaging requests for
Client Support Unit via Jira
Managing Minda’s
mail
Supporting clients and
potential clients with up-to-date NDIS and DSOA knowledge to
provide best support for accessing services or
information
Assisting clients and
families with understanding the variety of services Minda can
deliver under their NDIS Plan that meet the client’s
goals
Updating client data
in Minda CRM systems and ensuring data integrity
Active
reviewing and follow up of new client enquiries to convert
enquiry to actionable processes and undertaking the associated
administration of the onboarding process
Developing positive
relationships with our clients, people with disabilities and
their support networks to ensure an outstanding customer
experience and satisfactions
Our
Ideal Candidate:
Positive, energetic
and proactive Customer Service skill and experience
Previous experience in
not-for-profit or Disability services desirable
Understanding of
NDIS
Experience in a
similar reception/Customer Service/administration
role
Proficient in use of
Microsoft office and electronic CRM, experience with
Jira/Ticket systems
Skills and
Qualifications Required
NDIS
Worker Screening Check (or Valid DHS Disability
Screening)
NDIS
Worker Orientation Module
Current Driver's
Licence
Unrestricted Working
Rights
Covid
19 Vaccination (Two doses and booster of a TGA approved
vaccination)
What’s in it
for you?
A
sense of value and purpose, working for an essential service
provider, whilst significantly impacting the lives of the
people we support
Attractive
remuneration including salary packaging (up to $15,900 per FBT)
and additional benefits
A
supportive, highly skilled, and collaborative team
environment
Flexibility for work
life balance and independence
Car
parking and café facilities, on the gorgeous Brighton
site located by the beach
How
to apply
To apply
select the ‘apply’ button below and you will be
redirected to our website to commence your application.
For further
information about this role or a copy of the position description
please contact, ***********@minda.asn.au. Interviews may commence
prior to ad close.
Minda
recognises that diversity in our workforce better equips us to
support our clients’ individualised aspirations and goals.
So, if you’re a person living with a disability, an
Aboriginal or Torres Strait Islander person, part of the LGBTQIA+
community, from a culturally or linguistically diverse background
or unique in any other way we would love to hear from
you.