Customer Service Officer

We are looking for multiple enthusiastic team players to join our team in various locations as Customer Service Officer. 

We are looking for both Full-time and Part-time team members at locations in North-Eastern, Eastern and Southern suburbs.

At Hearing Matters, we take pride in our Customer Service and our friendly and caring approach to meeting our clients' needs. 

About the role:

• Provide face-to-face and phone- based customer support.
• Confirm/schedule customer appointments 
• Provide administrative support for day-to-day clinic operations 
• Minor hearing aid repairs (training will be provided)
• Assisting other team members where needed 

About You:

• Excellent attention to detail.
• Outstanding organisational skills and ability to prioritise tasks.
• Ability to complete work tasks accurately and in a timely manner. 
• Ability to work autonomously as well as part of a team.
• Strong interpersonal and communication skills and empathy for clients to support their hearing journey.
•  Willingness to learn about hearing services and our business systems.
• Good computer skills and be tech savvy.
• Own transport and current licence (some travel may be required)

Our ideal candidates will have a can-do attitude, an exceptional eye for detail and ability to multi-task and have the ability to create and maintain customer relationships with predominately older clientele.

Previous hearing industry experience is not essential.

If this sounds like you, are a motivated individual who has the ability to work well with minimal supervision, as well as part of a team, we would love to hear from you.

Please complete a cover letter introducing yourself and why you would like to work with us and upload with your most recent Resume.

Applicable award rates paid aligning with experience.

Please apply via SEEK before COB Friday 16th March 2024.