AddressThere to care. Here for good.
Aged care is so important. Some people forget that. You don’t and neither do we. Because helping people is what we were born to do.We’ve been a leading provider of aged care in communities across South Australia since 1953. That’s a long journey, and we’re proud of our stability and strength.
Now, we’re on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team.Here, every moment matters and every client counts. And so do you.
Join us as a Customer Service Officer and be there to care.
A brighter future with Helping Hand, for older people and for you.
Based in Mawson Lakes, as our invaluable Customer Service Officer, you will be responsible for providing exceptional Customer Service and support to both potential and existing customers who enquire about Helping Hand’s Home Care Services and the Aged Care System.
You’ll also make an impact by:
- Ensuring a positive Customer Service experience by being energetic, enthusiastic and engaged in every interaction with a customer.
- Developing and maintaining an understanding of aged care services including My Aged Care, aged care assessment processes, funding structures, advocacy and rights principles.
- Engaging with customers, building rapport and ensuring all customers are getting the best services for their circumstances.
- Supporting customers though assessment and accessing to appropriate Home Care Services including CHSP and HCP programs.
- Screening the referral on MACG and establishing the best pathway and urgency of care, as well as the suitability of client for available package.
What you’ll bring
To succeed in this role, you will have:
- Exceptional communication with superior interpersonal skills
- A commitment to delivering quality customer focused services to both internal and external customers.
- Experience in maintaining and operating in environments where information is of a private and / or confidential nature.
- Great multi-tasking skills with the ability to manage competing demands and priorities efficiently and effectively.
- Valid NDIS Worker Screening clearance or be willing to obtain one
You’ll stand out from the crowd if you have some of the following:
- Certificate III in Call Centre Communications.
- Understanding of the My Aged Care Gateway.
- Previous experience in Customer Service.
- Previous experience working in the Aged Care industry
Why Helping Hand?
We get it - a role in aged care is more than just money. You don’t do it for the pat on the back. You do it because you know it matters - and at Helping Hand, you matter, too.
We truly care about how you are. Here are some of the things we hope you’ll love about working with us:
- We are who you are
Here’s the thing. When good people come together, amazing things happen. At Helping Hand, you’ll find real support from teammates and managers who share your values and strength. They’ve been in your shoes - and they’ll always be just a phone call away to lend a helping hand.
- We are where you are
As our Customer Service Officer you’ll know you’re contributing directly to a community you care about. And you’ll see your impact on the faces of the people you’re supporting.
- We care how you are
In any job, how well you feel affects how well you work. And we take that very seriously. We want you to feel as secure as you can. So, we’re proud that our people say they value the stability that comes with working for a well-established, growing organisation like us.
You’ll also enjoy a range of other benefits:
- Be part of a warm, friendly team that genuinely cares about you and your wellbeing
- Maximise your take-home pay by salary packaging up to $15,899 each year
- Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
- Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program
- Get active with our Fitness Passport Program and enjoy discounted gym memberships for you and your family
- Access to an Employee Assistance Program (EAP)
Are you ready to lend a helping hand?
Join us at Helping Hand and help shape your future and ours.
We will be reviewing applications as they are submitted and conducting interviews accordingly.
Apply online today, or to find out more please contact Natasha Fabian on 8360 2500
Current Helping Hand employees must notify their manager of their intent to apply.
All applicants must have the right to work in Australia and hold relevant checks or be willing to obtain them. Successful candidates will be required to attend an induction session before commencing work.
Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.
Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.
