AddressAbout the Role
You will be a key part of the team responsible for managing the membership engagement system and ensuring all member-related processes are executed efficiently.
Your role will also include handling enquiries, generating reports, and providing member support through various communication channels.
Benefits
- $70 + Super + 16% Super
- 12-month fixed term contract
- Accrued Day Off (ADO) once a month
- Christmas close down with full pay
- Wellness Policy with reimbursement for wellness-based initiatives
Key Responsibilities
- Maintain a thorough knowledge of the membership system, ensuring accurate data collection and entry
- Process applications, changes, interstate transfers, and resignations
- Compile monthly membership statistical reports and contribute to quarterly reports for the board
- Address member queries in person, via phone, email, or SMS, ensuring accurate information is provided
- Use effective interpersonal skills to resolve challenging or sensitive member issues
- Implement strategies to promote membership retention, including discussing benefits and other services with members
Experience
- At least 2 years' experience in Customer Service
- Experience in administration, preferably within a membership organisation
- Experience with CRMs, confident with Microsoft platforms, comfortable with data entry, and skilled in addressing errors.
- Works cohesively with other team members and stakeholders across the organisation.
- Strong organizational skills with high attention to detail
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Willingness to learn and adapt to new processes
How to Apply
If you believe you have the experience and skills required for this role, we encourage you to apply. For a confidential discussion, please APPLY NOW!
