Customer Service Officer

• Work in a small, positive team environment
• Work as part of a dedicated team to ensure a positive visitor experience
• Flexible working arrangements to facilitate a healthy work-life balance

About the role

As part of the Customer Service Officer team, you will be the face of Parks Victoria, greeting visitors and responding to public enquiries. Your daily responsibilities will include answering incoming calls, emails, social media and chatbot enquiries, assisting customers with their queries and creating further interest in Parks Victoria by informing customers of other information and services. You will also be responsible for updating databases with contact and enquiry information, processing accommodation, camping, and hiking bookings for parks throughout Victoria, and assessing, preparing, and processing events, filming, or short-term permit requests. Your role also involves providing personalised Customer Service, ensuring enquiries are satisfactorily resolved, and conflicts are sensitively resolved, as part of a high-performance customer-focused team. You may also assist with the delivery of content for Parks Victoria's social media, promotional campaigns, and issues management, following suitable training.

We're looking for someone with:

• Experience in the provision of quality Customer Service.
• Knowledge of the Victorian parks estate is desirable
• Demonstrated working knowledge of booking systems, CRM software and customer databases is highly desirable

Your application will need to include

• A current Resume
• A cover letter

Application Closing date: Sunday 31st March 2024

About Parks Victoria

Parks Victoria's vision is to be a world-class parks service, ensuring healthy parks for healthy people. It is a statutory authority with responsibility for managing an expanding and diverse estate covering more than 4 million hectares, or about 17 per cent, of Victoria.

Sound like you?

If this sounds like you, and you would like to help build on our Visitor Experiences, then we would like to hear from you. For a confidential discussion about the role, call Ben Pickett on 03 8427 3673 or apply online!

Organisational Commitments

Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All prospective employees to undergo a National Police Record Check and Working with Children Check prior to commencing employment.

Parks Victoria recognises diversity and inclusion is everyone's business. We value a culture where everyone can be themselves at work, regardless of background, orientation, age or gender, that brings out our best, values everyone's contribution and works within a flexible working environment, ultimately reflecting the community we serve.

Only people with Australian Citizenship or Permanent Residency may apply for this position.