Customer Service Representative

The Role

Be apart of our client's supportive Customer Service team. As a Customer Service Officer, your role is to build great relationships by providing our customers with excellent customer experiences and exert a great deal of knowledge, empathy, and professionalism. 

• Provide order management services, enter orders into the system, daily management of EDI orders.
• Provide the fastest and most cost-effective routing for clients' queries
• Ensure all pricing and order data is accurate and up-to-date
• Contribute to team and organisational wide discussions around improving the effectiveness and efficiency of the business.
• Track orders and liaise with logistics department for any update.
• Manage customer enquiries in a timely and effective manner

About YouThe successful applicant will have a flair for Customer Service and going above and beyond to assist your customer will come naturally.  

• A minimum of 2 years Customer Care experience within a manufacturing environment. 
• Strong understanding of order management, backorders, warehouses processes. 
• Excellent telephone and computer skills.
• Demonstrate strong organisational and time management skills.
• High energy levels coupled with assertiveness and initiative.
• Australian Citizen or Permanent Resident.

If you are people-orientated, adaptable hold solid problem-solving skills, we would love to hear from you. Please apply by clicking on the below link and attach your resume.

Should you wish to discuss the role further please contact Jennifer on ***********@talentfoucs.com.au or directly on 0404 787 ***,