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Form of workTake out the commute with this incredible work from home full time role!
About the role:
Red Energy is on the lookout for a dedicated Customer Solutions Consultant to join our team!
You will need:
- Proven 12 months of recent Customer Service experience at a supervisory level
- The ability to work off multiple screens and through various systems
- A willingness to learn and continuously develop
- A strong customer focus and great communication skills
We are offering full time work from home opportunities, working on a rotating roster between 8:00am - 8:30pm Monday to Friday and 1 in 4 Saturdays between 9:00am - 5:30pm with a day off during that week.
What your day will look like:
- Being the first point of contact from existing customers through inbound calls
- Delivering a high level of Customer Service
- Call types can include general account enquiries, customer complaints, billing enquiries and taking payments
- Support from your managers and subject matter experts to achieve your targets
- 7 weeks of paid online training
- Ongoing professional development and career opportunities
The Perks:
- Discounts off your Red Energy electricity and gas bills
- The option to purchase an additional 4 weeks of leave, that’s up to 8 weeks per year!
- Potential to earn a KPI based bonus on top of your yearly salary!
- A contact centre that encourages personalised conversations with customers - be yourself and have fun doing it
About Us:
At Red Energy, we are passionate about providing award-winning Customer Service to over 1 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 13 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers. Looking for a career change? Come join us!
If this role sounds like the role you have been looking for, apply for our April Intake now!
