AddressCustomer Service Representative role in Ballarat for rapidly growing company Your new company A local branch of global company who is a provider of agricultural science and technology, in particular seeds and pesticides. After recent amalgamation with parent company the role of Customer Service Representative is being relocated to their Ballarat site at this exciting time, where rapid expansion is expected where you will be able to actively contribute to the success of the business both locally and across Australia. Your new role As the Customer Service Representative who is experienced in Salesforce you will build customer confidence by delivering exceptional service to internal & external customers, support sales through the timely and professional execution of customers' sales orders/requests and you will provide 'customer intelligence' and help our client to build its understanding of customer needs. Accountabilities will include but are not limited to:
Implement distinguished Customer Service of exceptional standards to all customers.
Build and maintain effective service relationships with customers, warehouses, and other contacts.
Receiving, processing, invoicing, and monitoring all customer orders.
Achieving a high level of data accuracy for all orders processed.
Processing customer credits/debits/complaints effectively and efficiently in accordance with company guidelines using Salesforce.com
Executing stock allocations for customers set by Sales Managers; and using customer order prioritisation in the event of stock shortages.
Respond and resolve customer queries on order status, stock availability, expected delivery timeframes, and pricing.
Liaising with Sales Managers & the GM to both share & understand customer needs. - Participating in inventory stock forecast meetings
Actively provide feedback on ways to improve service level delivery within Customer Service.
Participating in the monthly collection of key performance data for Customer Service.
Providing Sales team with up-to-date reporting
Organising the transfer of stock between warehouses & states
Organising and/or instructing third parties of the logistics requirements
Review logistical rates and approve freight invoices.
Assist with product and industry technical support and solutions What you'll need to succeed The successful candidate must be able to demonstrate the following:
Superior interpersonal skills - Listening, questioning, negotiating, persuasion.
Conflict and problem resolution
Excellent telephone techniques
Sound written and verbal communication skills.
Effective organisational skills and time management
Attention to detail
Proven numeracy skills
Scala, SAP or similar software desirable
Salesforce.com experience preferable
Intermediate MS Outlook MS Excel & MS Word
Basic Product knowledge
Service orientation
Proactive
Work effectively with minimal supervision
Perseverance
Flexibility
Ability to work independently and as an active member of a team.
High attention to detail with regard to OH&S Highly desirable experience would include:
Warehousing
Logistics What you'll get in return
You will be working in a progressive, positive, hard-working team. Along with the above you will also receive:
A highly competitive base salary, plus incentives, plus super
Work in an environment where your opportunities for progression will not be held back
Excellent work conditions
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. E: ***********@hays.com.com.au
Please click here to apply.
