Customer Service Representative

The opportunity

Our Customer Service Team are focused on what matters most - our customers.  By being responsive and attentive to the needs of our customers, we aim to provide quality solutions, as well as a quality experience, through every interaction.

Being an office based Customer Service role, you will service our customers primarily through inbound phone calls and emails, however some customers may elect to make a purchase onsite. 

A successful Customer Service Representative at Brady Australia is responsible for:

• ensuring timely and accurate entry of quotes and orders, with high attention to detail
• responding to customer enquiries (e.g. price & availability, ETA, returns, credit/debits)
• providing exceptional Customer Service and expert product information
• understanding our production capabilities, and working with customers to provide custom signs and visual warning solutions
• increasing revenue through successful call to quote and quote to order conversions, as well as identifying opportunities to up and cross-sell
• liaising with other internal stakeholders (e.g. Warehouse, Production, Sales & Marketing) to ensure a quality customer experience, focusing on ‘getting the job done’ for our customers
• effective problem solving with the ability to think outside of the box, never shying away from a challenge and always solution oriented
• understanding the importance of company process and adhering to compliance guidelines

This role is onsite, Monday - Friday 8.30am - 4.30pm

What you'll bring

• proven experience in a similar office based Customer Service role
• alignment to our company values: results-driven, innovative, inclusive, team & integrity
• a self-motivated, quick thinker, who is adaptable, agile, and able to juggle more than one task at any given time
• committed, reliable and effective team player
• professional in all forms of communication
• exceptional time management with a high attention to detail
• ability to learn and retain knowledge across a multitude of product categories, especially custom made signs
• technologically minded with the willingness and ability to learn new systems and processes
• experience with SAP will be highly regarded

This role may also suit a recent graduate who is looking to take their first step into a corporate organisation, and is excited to learn the various aspects of business through a Customer Service role.

What's in it for you?

• Work in our modern Kenwick location with free on-site parking
• Work/life balance
• Employee health insurance discounts
• A supportive, fun and friendly work culture
• Be a part of a leading global manufacturer
• Learning and development opportunities
• Employee discounts 
• Access to health and wellbeing resources via our employee assistance program 
• Social events such as morning teas and lunches

Visit bradyid.com.au/careers to learn more about our culture and benefits

Who we are

Brady Australia is part of Brady Corporation, a US-based international manufacturer and marketer of complete solutions that identify and protect premises, products and people. Its products and services play a key role in helping companies to comply with safety regulations, improve productivity and performance, identify and protect premises and keep workplaces their safe.

You may be familiar with some of our brands, such as:

• Brady
• Seton
• Accidental Health & Safety
• Trafalgar First Aid
• Carroll
• ID Warehouse
• Safety Signs Service

Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries.  Brady is headquartered in Milwaukee, Wisconsin and as of July 31, 2020, employed approximately 5,400 people in its worldwide businesses, with almost 200 employees in our Sydney and Perth locations.  
Brady’s fiscal 2020 sales were approximately $1.08 billion.  Brady stock trades on the New York Stock Exchange under the symbol BRC.  More information is available on the Internet at www.bradycorp.com.    

Diversity Statement:
Brady is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees
Dependent on the role, a pre-employment medical and police check may be required to be successful; and must be provided prior to commencement date