AddressWOW Recruitment are looking for a Customer Service Representative to join a Manufacturing and Safety Equipment business, based in Western Sydney with an immediate start available.
** $60,000 - $70,000k + Super **
** 5 Days a Week in Office, Flexible Start Time **
** Excellent career advancement opportunities **
Join a market leading supplier offering a variety of safety products and solutions to a number of different industries including Health and Aged Care, Local Government, Education, Retail and Real Estate and Industrial Manufacturing.
What you will do?
- Monitor and respond to customer phone, email and web enquiries.
- Manage and service inbound product orders.
- Prepare and follow up customer quotations & orders referring to price lists and product literature.
- Upsell and cross sell company products to new and current clients.
- Identify and resolve customer complaints by investigating problems and developing solutions.
- Carry out proactive Customer Service related phone calls.
- Liaise and coordinate with internal team members.
- Monitor competition by gathering current marketplace information when required
- Communicate new product and service opportunities, special developments, information, or feedback gathered through sales activity to appropriate company staff.
What do you bring?
- 2+ years experience in a product oriented Customer Service environment.
- Excellent Customer Service skills.
- Excellent communication skils - written and verbal.
- Meticiolus attention to deatil and can-do attitude.
- Active listner with excellent problem solving capabilities.
- Ability to create, compose, and edit written materials.
- Tech-savvy with ability to pick up new softwares and systems with ease.
- Opportunity for career development and growth.
- Flexible start time - 7.30 OR 8.30AM.
- Positive work environment and friendly culture.
- Join a market leader with excellent retention.
- Onsite parking.
