AddressCustomer Service Representative
Kids Gourmet Food is a volume catering business and the National leading provider of prepared meals to the childcare industry in Sydney, Brisbane & Melbourne. Our growing business is based on Sydney’s Northern Beaches and we are looking for a full-time Customer Service Officer, 8am – 4pm, Monday – Friday.
Working within our Customer Service Team, your primary role will be the first point of contact for our customers, both new and existing. You will be well organised with a passion for serving customers and a real drive and determination to see things through.
Key Responsibilities include:
- Managing the Customer Service experience to ensure solutions are delivered.
- Assist new and existing customers with general enquiries
- Manage customer issues regarding website, orders, food delivery and equipment
- Set up and maintain customer accounts and databases
- Working as part of the team to ensure we meet the needs of our customers.
- Supporting the Sales Team with customer related activities.
- Developing and maintaining effective procedures and/or processes to achieve work outputs.
- General office administration (reports, typing, filing and data entry)
- Manage telephone and email inquiries in a timely manner
You will have:
- At least 2 years’ experience in a similar role.
- Confident communicator with a professional and friendly telephone manner.
- Strong conflict resolution, problem solving and organisational skills.
- Excellent time management and attention to detail.
- Ability to multitask and reprioritise as business demands change.
- Working knowledge of CRM programs, Excel, Word and Outlook.
- Experience in the food/childcare industry would be highly regarded, but not essential.
If you tick all the boxes, please click the “apply now” button and submit your resume.
Please note only successful applicants will be contacted.
