AddressAbout Us
For three generations the Taylor family have crafted great Australian wines in the Clare Valley, South Australia.
We understand that truly great wines are made in the vineyard and that the art of fine winemaking is to respect and capture the essence of the vineyard site and to highlight the unique varietal expression of each grape variety.
The Role
Reporting to our Inventory & Customer Service Manager this role ensures that sales orders are promptly and accurately processed while delivering an excellent customer experience. Working closely with our sales teams, warehouse and external customers to ensure orders are delivered on time in full.
Day to day duties of the role will include:
- Timely and accurate processing of sales orders within deadlines and Service Level Agreements
- Confirm bookings and schedule appointments.
- Respond to customers, transport providers, and internal stakeholders' requests and queries via various mediums (calls, email, chats) in a timely manner.
- Troubleshoot and problem solve including but limited to collection and delivery issues, claims, and returns cases and missed deliveries.
- Monitoring state-based stock transfers and levels
About You
People who have Customer Service and order processing experience in a fast pace environment will be a natural fit for this role. We are also open to enthusiastic new comers to the industry and role who are eager to learn and are coachable.
On your first day you will ideally have:
- 2-3 years’ experience in Customer Service and order processing, ideally with exposure to a logistics/transport environment.
- Possess a high level of interpersonal and communication skills,
- the ability to learn processes quickly and are comfortable navigating across multiple platforms at one time.
- Experience with a CRM system (SAP) is advantageous though not essential as well as basic/intermediate computer skills.
- The ability to manage competing priorities and customer expectations through effective communication will be essential to success.
The Offer
- Competitive salary with Wine Allowance on top
- Work from home two days a week
- Ongoing training and development, both personally and in wine
- Paid Parental Leave
- Very generous discounts on our full product range and pre-release tastings
To apply you will be redirected to our Taylor's Wines recruitment site to upload your resume and answer a few questions, it will only take one and a half minutes and will help us provide you with the best candidate experience.
