Customer Service Representative - Booking Officer

Speak Your Language is a leading Interpreting & Translating service provider connecting organisations Australia wide with qualified interpreters. At Speak Your Language our dynamic team culture is friendly and supportive working together to achieve the best outcome for our clients.

The Role 

We are looking for a Customer Service Representative to join our team located in the Liverpool area, to service a diverse customer base, including government organisations, Insurance, Job Networks and more.

• Managing inbound and outbound calls as well as emails through our CRM management system.
• These may include but are not limited to booking requests, maintenance requests, ETA’s, quotes, invoice enquiries and more.
• Delivering fantastic customer experience from start to finish

ESSENTIAL SKILLS

• Customer service with excellent communication and listening skills.
• Knowledge of Microsoft Office Suite, including Word, Excel & Teams.
• Confident telephone manner.
• Excellent telephone etiquette with the ability to remain calm under pressure.

DESIRABLE SKILLS

• Call centre experience
• Experience in a fast paced environment

WE CAN OFFER YOU

• Monday to Friday 8.30am - 5.00pm.
• Fantastic support & training.
• Excellent conditions with friendly and professional staff.
• Fun yet professional work culture.

If you have the required skills and the passion to join our team, simply APPLY ONLINE.

Please attach your current RESUME and a COVER LETTER, highlighting your relevant experience.