Customer Service Representative

TAFE NSW Life-Changing Careers

Customer Service Representative

Permanent full time position in Mudgee

Base Salary $66,212 - $73,085 p.a plus superannuation and annual leave loading.

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and a 35 hour working week with a variety of flexible working options.

About the role

The Customer Service Representative is responsible for delivering enquiry management and transactional support to enable the delivery of the Student Services Branch service catalogue for all cohorts across the customer journey.

Through customer focused service delivery, the Customer Service Representative is will support a multi-channel approach that maximises the enrolment retention and completion of TAFE NSW students and supports the provision of associated services to other TAFE NSW customers.

We have 1x permanent full time position 35 hours per week, required to work between 8:00am and 6pm Monday to Friday.

About You 

To succeed in this role, you'll have prior experience working in a high volume service sector environment and delivering customer assistance over a variety of channels, including phone, email, and in-person interactions.

You will be well-versed in technology, with knowledge of MS Office, email, digital communications, and past experience with a CRM system (CRM).

You'll be able to collaborate effectively and operate as a team member because you have good verbal and writing communication abilities.

In addition, you will have the following:

• Certificate III in relevant discipline or equivalent skills, knowledge and experience.
• Willingness and ability to travel to nearby learning locations if required, as per conditions contained within the employee’s Enterprise Agreement.

To find out more about the role, click to view the Position Description

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

A career of life-changing impact awaits you. Apply now!

Applications close: Monday 1 April at 11.55pm

To apply for this role, click on 'apply now' and provide:

• Your current resume
• Response to one targeted question when prompted in the application form (max 300 words)

Targeted Question- Describe a time where you dealt with a challenging customer. What did you do to ensure the situation ran smoothly and the needs of the customer were met?

General recruitment and adjustment enquiries: Please contact Sarah Aitchison, Talent Acquisition Advisor via email ***************@tafensw.edu.au or call 0435 078 ***.

Role-specific enquiries: Please contact Sharon Payne, Manager Enquiries and Customer Service via email *************@tafensw.edu.au

For helpful insights into preparing your application, TAFE NSW’s recruitment process, and getting interview ready, read through our Application Process and the interactive Capability Application Tool.  

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct. 

For ongoing positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport. 

A talent pool, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.