AddressAre you a mother returning to work or a part-time university student seeking flexible employment? Look no further! Complete Electrical Service, a leading provider of residential electrical services and data cabling solutions in Canberra, is offering an exciting opportunity for a Customer Service Representative (CSR) on a part-time basis (2-3 days per week).
About Us: Established in 1970, Complete Electrical Service has been dedicated to meeting all residential electrical needs, ranging from power points to switchboard upgrades and appliance installations. Renowned for our quality workmanship and unwavering integrity, we take pride in delivering exceptional service to our valued customers.
Responsibilities:
- Handle incoming customer calls, converting inquiries into booked service appointments while ensuring customer satisfaction.
- Deliver clear, compelling, and personable call scripts to effectively address customer needs and promote the brand.
- Respond to customer requests promptly, resolving issues, and fostering positive customer relationships.
- Utilase effective communication skills to establish rapport with customers, encouraging repeat business and promoting brand loyalty.
- Coordinate with technicians to match the right personnel to each job, ensuring proficient and quality customer experiences.
- Priorities urgent and profitable calls to meet daily revenue and sold-hour goals.
- Relay accurate information to technicians, manage their whereabouts and needs in the field, and update customers on service progress throughout the day.
- Record service call results and create report summaries for senior management, contributing to data-driven decision-making.
- Participate in training to enhance Customer Service, sales, and dispatching skills, ensuring quick and accurate order dispatch.
- Maintain and update customer database with complete and accurate information to facilitate efficient service delivery and customer management.
- Assist in developing and implementing sales & strategies, coordinating with relevant teams to align sales targets and marketing goals.
Competencies for Success:
· Develop a proven track record in Customer Service, demonstrating empathy, professionalism, and problem-solving skills.
· Possess IT competency, strong computer literacy skills, proficient in phone systems, and skilled in data entry.
· Highly organised with exceptional follow-through abilities, ensuring tasks are completed efficiently and accurately.
· Strong verbal and written communication skills to effectively interact with customers, technicians, and senior management.
· Ability to build trust, diffuse conflict, hold others accountable, and prioritize tasks in a fast-paced environment.
· Exhibit a competitive spirit as an individual contributor while also fostering teamwork and collaboration.
· Maintain a positive attitude, adaptability, and flexibility to thrive in dynamic work environments.
