Address
Form of work
Salary
Your new company
Exciting 7 week temporary opportunity to work for a Global Company within their Customer Care team based in Baulkham Hills.
Your new role
- Promptly handling a high volume of inbound customer calls and managing customers' enquiries, complaints or feedback via phone and Email.
- Responding to enquiries and/or complaint investigation by assisting in the gathering of information and opening cases in Salesforce
- Following up on missing/delayed orders
- Identifying and assessing customers needs to ensure satisfaction
- Escalating product safety issues, or issues of commercial sensitivity including trends
- Work proactively and collaboratively with internal departments to deliver the highest standard of Customer Service.
What you'll need to succeed
- Experience in a similar call centre/customer care role with high volume calls
- Must have SAP and/or Salesforce experience (must have at least one)
- Call Centre experience essential
- Strong data entry skills (speed and accuracy)
- Proven experience managing customer complaints; ability to identify, investigate and resolve complaints as quickly as possible
What you'll get in return
- 7 Week Temporary Position
- $33-35 p/h + super (experience dependant)
- Onsite Parking
- Monday - Friday - no weekend work and standard office hours
- Supportive and fun team culture
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to **************@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
