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Form of workExciting opportunity for service focussed individuals to join our Greenfields Woolworths Customer Hub team based in Rosny Park, where providing an exceptional customer experience is our daily mantra.
This is a great opportunity to start building a career with one of the largest and most trusted employers in Australia!
About the role:
This fast paced inbound contact centre role will see you assisting our valued customers across phone, email and web chat with supermarket delivery related enquiries whilst providing an exemplary service, working across multiple systems and platforms.
Based in our newly renovated Rosny Park offices, on commencement you will complete 4 weeks of full time on site training Monday to Friday 9am - 5pm.
Upon successful completion of training, the role will transition to rotational rosters ranging from 5am to 1am Monday to Friday and 5am to 10:30pm Saturday and Sunday.
This is a Full time position with the opportunity to transition to a hybrid based working model, predominantly working from home.
What you'll do:
Provide customer support across delivery related queries
Achieve, maintain and exceed individual and team Key Performance Indicators
Provide exceptional Customer Service experiences through efficient evaluation and first call resolution
Continuously build rapport and ability to develop customer loyalty
Agility in maintaining and pursuing product knowledge
Provide valued contribution by identifying process improvement opportunities
What we are looking for:
Experience in a Customer Service environment
Excellent problem solving skills
A positive and resilient outlook
The ability to adapt to change and innovate new ideas
Strong written communication skills
Thriving in fast paced, customer focused service environments
Touch typing competency
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI #work180.
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.
