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SalaryCustomer Service Specialist - Bendigo (Full-Time and Part-Time Roles Available)
Work Hours flexible for the preferred candidate.
Excellent salary package + superannuation + not-for-profit salary packaging (optimise your net pay with access up to $15,900 tax savings!))
Are you looking for a rewarding career?
Our vision at CVGT Employment is opening doors – creating amazing futures for the communities in which we operate. We exist to connect more people to meaningful work every day, including you.
Our business is looking to grow, and we are looking for empathetic, passionate, community driven, relationship and networking superstars to join our values-based organisation.
You can learn more about CVGT Employment here About us - CVGT Employment
Why should you join CVGT Employment?
- Competitive salary + superannuation + not-for-profit salary packaging (tax savings)
- Comprehensive and supportive on the job training. Access to a generous range of employee benefits including.
- Perkbox – money saving rewards and access free content and personal wellbeing programs.
- Annual uniform allowance
- Additional two days personal leave per year.
- ‘Special Christmas Leave’ entitlements.
- Employment Assistance Program.
- Salary packaging meal and entertainment allowance
- Salary packaging remote area benefits
- Opportunities available in a range of different programs across three states.
- CVGT Employment is a proud Diversity Council of Australia, Inclusive Employer 2023-2024
In a typical week in this job, you are likely to do the following things:
- Answer incoming interactions across phone, email and live chat, to discuss participant obligations
- Manage appointment enquiries for participants
- Provide information and advice on a broad range of employment services to participants, employers and other stakeholders
- Discuss and resolve compliance issues with participants who may have missed requirements
- Liaise effectively and professionally with other CVGT staff and external organisations
- Maintain privacy and confidentiality of stakeholder information
- Maintain accurate records of conversations to improve participant servicing
- Perform required administrative tasks to assist in overall operations
- Maintain competency and compliance in the role, in line with Quality and Performance Framework
- Exceptional Customer Service and communication skills including empathy and conflict resolution
- Well-developed problem-solving techniques
- Resilience and the ability to work in a fast paced and changing environment
- Experience working within, or the ability to learn, all aspects of a Customer Service Centre
- Excellent computer skills, including the ability to adapt to software used specifically for the role
- High Level attention to detail
- Contribute positively to the overall success of the CSC team and the wider business.
If you want to join our mission and help more people into meaningful work, then apply today!
Click the below apply link to complete our application process – you’ll also need to include a copy of your resume and cover letter.
We look forward to meeting you soon.
The Fine print
CVGT Employment is an equal employment opportunity employer. We encourage applications from candidates with culturally diverse backgrounds, including Indigenous Australians and people with disability.
We are an inclusive employer and provide a supportive work environment to help everyone be their best at work!
Your application will include the following criteria:
- Right to live and work in Australia.
- Successful National Police Check (conducted upon offer of employment)
- A current Working with Children Check (VIC) is also required for this position before commencement.
If you need support with the application format, please contact us on 13 28 48.
Looking for a different role at CVGT Employment? Register your interest here
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