Customer Service Specialist

Customer Service SpecialistYour new companyJoin one of Australia's award-winning customer-owned banks in pursuing their purpose of becoming the financial services provider their customers value the most. Being strongly driven by their values, this leading bank exists for the benefit of its customers and community, not for making profit for the benefit of shareholders. Everything they do is designed with the customer at heart.Your new roleConsider yourself a great listener and communicator with a passion to help people? Then this role is for you! As a Customer Service Specialist your main contribution will be to provide valuable telephone assistance to members with their enquiries and to actively promote the products and services of this organisation. Some of your responsibilities will include:Provide quality, professional Customer Service always ensuring sensitivity, confidentiality and integrity is maintained Educating members about different products and services offered by the organisation and generating quality leadsProvide accurate information and guidance via phone, email and web chat Undertake outbound calling to members and prospects related to products, services and campaign offeringsProvide general clerical support to the Contract Centre as required Actively identify opportunities and cross sell the organisation's products and servicesYour skills and experienceIdeally you will have previous contact centre experience - any banking & financial services sales experience will make you stand outYou pride yourself on your ability to empathise with people and delivering great solutions to themYou are proficient using the office suite and don't shy away from mathematical conceptsYou have the natural ability and desire to help others and are passionate about providing excellent serviceYour benefitsYou will receive thorough training and ongoing support to develop at your own paceYou will join a company that is dedicated to their values, has collaborative teams and is one of the most inspiring environments in the banking industry to work forYou will love working with them!Your next stepDoes this sound like something you are interested in? If the answer is 'Yes' then we would love to hear from you!Simply click 'Apply' now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on ella.murraygolden@randstad.com.au or on 0426 686 033. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.