Address- Global sporting Brands
- Central southern location close to Yatala
- Salary negotiable to experience circa $60,000 + Super
The Company
This is a newly created position and is your opportunity to join a global giant in the sports and leisure goods industry as they continue to expand their established operations in Australia and New Zealand. This is an exciting time for the business as they continue to incorporate the distribution of new and existing global brands into the Australia and New Zealand markets. If you have a passion for sport - competitive or leisure - then this is your opportunity to combine your Customer Service skills with your personal interests! The newest brand to be distributed for the group within Australia and New Zealand is snow gear, so if you love your winter sports you do not want to miss this opportunity. You will also cross train across other lines including swimming, tennis, diving and more!
The Responsibilities
Working as part of a highly effective team, you will enjoy the challenge of maintaining established relationships and providing exceptional customer centric care. Become the “hero” of one brand and cross train across all brands to support the team and provide an excellent customer experience. Full product training will be provided, however, if you have exposure to snow sports that would be great! Responsibilities will include but not be limited to;
- Managing orders from customers
- Entering orders from phone, fax and email into SAP
- Communicate regularly with customers (inbound and outbound)
- Cross selling and upselling as required
- Liaising with warehouse staff
- Managing warranty and returns
- Invoicing
- Reporting
Benefits
This is a great team who enjoy working together and supporting a broad base of business clients including large retail chains to small retailers. You will have the opportunity to build relationships with regular customers in an industry specialty. Full product training will be provided. This position supports the Australian and New Zealand operations and therefore the hours can accommodate early starts and early finishes working 38 hours per week, Monday to Friday. With a finish time no later than 4.30pm, this position offers great work life balance. If you love early starts and early finishes this would be ideal, however, if you prefer normal business hours there are also the opportunity to accommodate, however some rotation may be required to cover leave of other staff members. Great benefits include;
- Cross training across all brands
- Access to corporate bonus scheme following 12 months of employment
- Great staff discounts on products
Background
Strong Customer Service skills is the first criteria we are seeking combined with an interest in recreational sporting or leisure goods industry particularly snow! Experience using SAP or similar ERP system is essential. In addition we are seeking;
- Minimum 3 years Customer Service experience (retail or wholesale)
- Proven Customer Service skills
- Excellent communication skills
- Strong organisational and follow through skills
- Team player
- Intermediate knowledge of Word and Excel
- Experience with SAP or similar ERP
This is a new position in the business due to continued growth. You will be joining a passionate team who know how to work hard and have fun along the way! Opportunities in this business do not come along often so now is your time to join as the team expands.
