AddressWe are looking for an experienced and motivated Customer Care Specialist to join our team. This role is key in ensuring the retention of your allocated customer portfolio and will support customers by providing helpful information, answering questions and working closely with the field sales and operations teams to ensure customer satisfaction.
Your Responsibilities- Creating shipment details in our internal system
- Organising transport based on the customer promise
- Monitoring operational performance
- Reviewing shipping instructions from customers
- Arranging shipping line bookings
- Strengthening the operational relationships with our customers and suppliers
- Resolving any complaints
We look for potential, not only performance. To be successful you will be open about your strengths and development needs and prepared to challenge yourself. We value active listening, diversity of thinking and new perspectives.
Additionally, you will have:
- Excellent customer service skills, both verbal and written
- Strong problem solver and being able to think outside the box
- Strong computer skills and a fast learner as we use our own internal systems
We offer flexible working arrangements to our employees. This includes the ability to skip the commute and work from home and also take advantage of working at multiple site locations as well as flexibility in regards to daily working hours.
We will help you to achieve your goals with continuous professional development and regular career progression discussions. Emphasis is placed on our annual Individual Development Goals and is supported with both internal and external training opportunities.
If you are looking for a career, not just a job then you are in the right place. We seek to make a difference today, for the people of tomorrow. Our Net Zero Carbon initiatives aims to achieve carbon neutrality for our sea freight shipments by 2030.
About Kuehne+Nagel
With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
