AddressWhy is OfficeHQ the company for me?
OfficeHQ is a global virtual reception company with a huge growth agenda. We support thousands of businesses and corporations with virtual reception solutions and we’re continuously launching new products to help businesses grow. We are a well-respected industry leader and currently have a vacancy for a Customer Service Specialist in our Australian team (based in our Maroochydore office in Queensland).
What benefits are available?
- flexible working with three days per week working From Home
- great team environment
- team leader who will nurture your potential
- work-life balance
- wellness and reward program benefits
- parking pass available for days in the office
- opportunity to work in global markets
- ability to work for an ethical, environmentally conscious and charitable company
What will my day-to-day look like?
Within this role, you will support existing clients with their inbound service enquiries. To maintain customer satisfaction, you will also periodically check-in with clients to ensure they're getting the most from their OfficeHQ service. It’s the perfect balance, so you’ll remain stimulated and engaged!
You will:
- Actively support clients with their account setup and billing enquiries
- Assist clients with complaints when things don’t go to plan
- Update solutions for clients based on their changing needs
- Proactively identify opportunities to cross-sell additional services
- Optimise call flows to ensure receptionists handle calls accurately
- Build positive relationships with clients, big and small
What skills and experience do I need?
We’re looking for a positive, engaging person with Customer Service experience in any industry - even better if you have also dabbled in sales. We pride ourselves on the strength of our relationships, so you’ll need to be authentic, reliable and enjoy collaborating as part of a team.
You’ll also need:
- excellent written and verbal communication skills
- confidence dealing with new computing systems/applications
- technical proficiency (some client setups can be tricky)
- strong administration skills
- attention to detail
- a positive and creative approach to problem solving
- a passion for learning
- private space to Work From Home
- a modern home computer, preferably with two monitors
- a high-speed NBN internet connection
- the ability to commute to our Maroochydore (Qld) office
- Permanent Residency or Citizenship
Sounds great! How do I apply?
If you are looking to advance your professional career in Customer Service, click apply and upload cover letter and CV now!
