AddressLogiHire is a leading recruitment agency dedicated to connecting top talent with leading companies in the logistics and freight forwarding industry. We are currently seeking a talented Customer Service Representative on behalf of a prestigious global freight forwarder. If you have a passion for delivering outstanding Customer Service and have experience in freight forwarding and CargoWise, we want to hear from you!
Position Overview:
We are looking for a motivated and experienced Customer Service Representative to join our client's North Brisbane office. The successful candidate will play a crucial role in ensuring customer satisfaction by efficiently handling inquiries, resolving issues, and coordinating logistics activities.
Key Responsibilities:
- Provide exceptional Customer Service via phone, email, and in-person interactions.
- Manage and resolve customer inquiries and complaints in a timely and professional manner.
- Coordinate freight forwarding and logistics activities, ensuring smooth and efficient operations.
- Collaborate with internal teams to ensure accurate and timely shipment processing.
- Maintain up-to-date knowledge of industry trends, regulations, and best practices.
- Prepare and process documentation related to shipping, customs clearance, and other logistics activities.
- Monitor shipments and provide customers with status updates and delivery confirmations.
- Assist in developing and implementing Customer Service policies and procedures.
Qualifications and Experience:
- Minimum of 2 years’ experience in Customer Service within the freight forwarding or logistics industry.
- CargoWise experience
- Strong understanding of freight forwarding processes, customs regulations, and logistics operations.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in MS Office Suite and experience with logistics management software.
- High attention to detail and strong problem-solving abilities.
- Ability to work independently as well as part of a team.
What We Offer:
- Competitive salary and benefits package.
- Hybrid working options available
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- The chance to be part of a global industry leader.
