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Form of workAbout Us…
SalaryMasters is a specialist provider of salary packaging and fleet management services, delivering a complete end-to-end salary packaging solution with cost-effective benefits, for over 25 years. As a privately-owned company, we have total control of the way we do business - so, we’re able to do things which put our customers first, rather than having to do things which maximise shareholder dividends.
Having received the ‘Westpac Businesses of Tomorrow’ Award and consistently achieving a ‘Net Promoter Score’ in the 80’s against and average industry benchmark of 30 for the highest standards in Customer Service - SalaryMasters are the leaders in the salary packaging industry.
We have a great training program to support your needs and help you get up to speed with all that you will need to know about salary packaging and novated leasing.
Join us in this full or part time permanent Customer Service Specialist role within the SalaryMasters team.
About you:
You are a Customer Service professional who thrives in a small, dynamic team environment. You have the ability to build great relationships over the phone, helping customers understand and get access to major tax savings through salary packaging. You may have some sales and / or industry experience to assist with communicating the benefits of our products / services, although this is not essential. You’re an effective communicator and have the desire and ability to learn on the job. You can work autonomously and ask for help when you need it, to ensure you are always delivering the highest level of Customer Service.
About the role:
As the face of SalaryMasters, you will proudly support and promote our values of integrity, respect, accountability and innovation as you deliver Customer Service excellence. An integral part of the wider salary packaging team, you will manage customers through their sales journey, utilising a centralised and integrated (database) CRM. Supporting our Novated lease consultants, you will follow up customer website and email enquiries, as well as answer inbound customer enquiries and service calls. You will have the opportunity to establish your own portfolio of customers, liaising with payroll and HR staff members/ teams to implement and maintain salary packaging benefits for employees across various organisations.
Skills & Qualifications:
- Excellent communication skills (verbal and written)
- Basic computer skills - competent with MS Word, Excel, Email (Outlook), Teams programs
- Strong administration skills – organised, ability to multi-task
- A friendly and empathetic team player approach
- Flexibility and resilience - eager to learn new skills
- Exceptional time management skills, with the ability to prioritise tasks according to timelines.
What we can offer you:
- Our strong people culture
- Flexible hybrid working (A mix of WFH and In-Office)
- Full time or part time / Permanent role
- Local office location (East Brunswick) with great facilities e.g. full serviced kitchen, TV lounge, shower & toilet facilities, free car parking and easy access to public transport
- Access to a broad range of learning and development programs
As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people and individuals from all backgrounds.
Please note all successful candidates will be required to undergo Police and Credit checks.
