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Form of workSchots Home Emporium have an exciting opportunity for a motivated and dynamic Customer Service Specialist, with a passion for interior design and Customer Service, to join the Clifton Hill Team in eCommerce!
Schots is one of Australia’s leading distributors of unique home fittings, fixtures and designs. Renowned for unearthing the uncommon and collecting finely crafted furnishings. Schots has grown from humble beginnings in 1978 to encompass 3 store locations within Victoria.
About the role
- The eCommerce & Customer Service Specialist is responsible for meeting and exceeding customer expectations.
- Handling Customer Service, phone calls and emails
- Answering incoming calls; taking messages and re-directing calls as required
- Online Order Processing and dispatching
- Handling responses to product reviews and establishing ways to bolster good reviews on all platforms
- Assist with eCommerce activities and set up of new processes
- Data entry
- Communicating and leading by example in promoting effective working practices and being a champion of change.
- Understand individual customer needs and deliver a personalised experience.
- Web chat
- Preparing quotations and sales orders through web enquiries.
- After sales service, resolution and customer follow ups via Zendesk.
- Going above and beyond to provide exceptional customer focused problem solving.
- Resolve customer complaints and make good and timely decisions to ensure happy customers.
About You
- Minimum 2 years Customer Service experience - training will be provided on products/systems
- Ability to service your customers while managing work tasks around their needs.
- A passion for providing exceptional Customer Service.
- An interest in interior design or architectural products.
- A team player with a positive attitude.
- Excellent verbal and written communication skills.
- High attention to detail.
- Incredible organisation skills to be able to juggle multiple requests and tasks.
- Willingness to learn eCommerce platforms and website backends needed to perform your job.
- A Calm, patient and positive demeanour to handle customer queries.
- Quick-witted to make in-the-moment smart Customer Service decisions.
- Willingness to learn and grow your skills.
- Intermediate computer skills.
- Technical or trades background with knowledge in any of the following, hardware, lighting, furniture, plumbing highly advantageous.
- Experience with Magento, NetSuite, Zendesk highly advantageous.
Benefits and perks
- Opportunity to grow and develop your skills
- Supportive working environment and culture
- Employee Assistance Program
- Close to public transport
- All day parking available directly opposite the store.
Our Values
- Reliability - It is our commitment to our customers and people, we will be loyal and do what we say we will do, every time.
- Integrity -We strive to earn the trust and confidence of our customers by acting honestly, holding ourselves to account and delivering on the promises and commitments we make.
- Safety - Personal accountability, positive safety behaviour and respect are important to us. There is nothing that we do that is so important, that we can't take the time to find a safe way to do it.
- Teamwork - We care about our people, customers and industry partners, we strive to build valued relationships to deliver a best-in-class retail shopping experience.
This is a great opportunity suit to someone with positive and mature outlook. If this sounds like it aligns with you, apply now!
No Recruitment Agencies please.
