AddressCUSTOMER SERVICE SPECIALIST
- Are You Passionate About Making a Difference in the World of Healthcare?
- Be a Part of a Supportive, Close-Knit Team that Values and Rewards You!
- Great Salary Package on Offer! $65,000 – 80,000 + Super
- Full Time, Permanent Employment. Location: Toowoomba QLD
WHO IS ACTIVE MEDICAL?
Active Medical are at the forefront of innovative medical equipment manufacturing and supply, with over 40 years of expertise under their belt. They’re a trusted partner for some of Australia's largest care providers, delivering products that enhance health and safety in care environments.
What Do They Do?
- Aged Care, Acute Care, and Home Care: They serve these sectors with top-quality products and custom solutions.
- Clinically Superior Products: They offer unmatched value through their high-quality, clinically superior products.
- World-Class Manufacturing & Distribution: Their facilities across Australia ensure their team can tackle all challenges with simple, effective solutions.
What is Their Mission?
To provide exceptional equipment and solutions for caregivers and those receiving care. Ready to be a part of something amazing?
WHAT’S ON OFFER?
- Competitive salary package ranging from $65,000 to $80,000 plus superannuation.
- Great technology and resources to support your role.
- Comprehensive training and ongoing support.
- Opportunities for career advancement.
- A friendly and inclusive work environment.
YOUR OPPORTUNITY
We’re after the next ‘special someone’ – an enthusiastic and caring Customer Service team member! As the ‘director of first impressions’, you'll be the face of the company, greeting clients and making sure they feel welcome and taken care of with professionalism and genuine compassion.
If you're passionate about helping people and want to make a real impact, we want you!
The role:
- Serve as the first point of contact at the front reception and for the showroom, greeting walk-in clients and assisting them by providing equipment and solution details in a friendly and knowledgeable manner. or directing them to the appropriate team member.
- Answer and manage incoming phone calls, handling inquiries or transferring to relevant departments (approximately 30+ calls per day).
- Manage email inboxes, responding to inquiries or forwarding them to the appropriate department.
- Perform general administrative tasks to support the sales team.
- Collaborate with a our dedicated Customer Service team of four members based around Australia.
- Maintain a professional and organised work environment.
ABOUT YOU
You bring great energy, true professionalism, and genuine care to the service you provide. Passionate about helping people, you are committed to doing an excellent job.
To be successful, you will need:
- Demonstrated experience in a similar role, proficient in both B2C and B2B sales environments.
- Previous experience in a Customer Service role, preferably in the medical supplies or healthcare industry.
- Exceptional communication and interpersonal skills.
- Strong organisational and problem-solving abilities.
- Proficiency in using Customer Service software and Microsoft Office Suite.
- Ability to multitask and manage time effectively.
- A positive attitude and a team player mindset.
- Availability to work from 8:00 AM to 4:30 PM Monday to Friday.
ARE YOU READY FOR YOUR NEW ROLE?
If you have said yes to most of the above… then WE WANT YOU to reach out!
HOW TO APPLY - DO NOT APPLY VIA SEEK
Please CALL or EMAIL me if you feel that this opportunity interests you. I'm available by phone EVERY DAY of the week, including weekends from 7:30 AM to 7:30 PM.
Jo Collier
P: 0412 754 ***
E: ***************@gmail.com
