Address
Form of workAt CompassCorp our values drive how we behave on a day-to-day basis. We are all responsible for living and breathing our values in a way that makes us accountable for our behaviours and actions and provides us with an opportunity to overlay the values against how we do business.
YOUR ROLE
- Your role is essential to the success of the Compass Customer Operations department; excellence in Customer Service is a critical success factor.
- You will be part of a diverse team of customer focused specialists who report directly to the Claims Team Leader
- The primary function of this role is to get clients back on the road after an accident and to reduce the inconvenience.
KEY ACCOUNTABILITIES
- Lodge new claims via information received by email, phone calls or other medium
- Make decisions regarding liability and risk
- Achieve and maintain individual and team KPIs
- Be proactive in resolving customer objections
- Resolve customer escalations up to the prescribed authority level
- Ensure client’s needs are addressed throughout the entire process
- Ensure all tasks are management efficiently and on time
SKILLS
- Objection handling and exceptional telephone manner
- Ability to provide routine Customer Service and resolve client issues including those caused by cost variations, insurance issues, policy matters,
- repair time and work standards.
- Ability to build strong relationships with internal and external stakeholders.
- Ability to document outcomes for continuous improvement.
- Ensure that all files are attended to in a timely manner through initiative and proactive actions that progress the repair velocity.
- Ensure enquiries are attended to in line with achieving or exceeding daily targets
