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Form of workAbout Auto Parts Group:At Auto Parts Group (APG), we aspire to be Australia’s leading independent supplier of genuine and aftermarket replacement parts for the automotive repair industry. We aim to give our customers "Real Advantage"
We are looking for a Customer Service Supervisor who is:
Benefits
We want you to be at your best here, and we're focused on helping you do it your way. So here are some ways we create a balance between your work life and non-work life. We provide: Training: Full training and ongoing support will be provided with all necessary business resources, tools and technology. Business perks: You will have access to exclusive discounts and vouchers with the leading retailers, including Woolworths, JB HIFI, Caltex and Hoyts Cinemas through our FlareHR partner. Events: We love to celebrate our achievements and have regular team catch ups including monthly get-togethers and local awards and Annual Awards. Wellbeing: We know life can get in the way sometimes and we have our Employee Assistance Program (EAP) that provides access to free, confidential counselling (which includes financial and legal counselling) for our team and their immediate family. APG Me Day: We have introduced a new initiative which all about "you". This is a paid, planned day for our team to use for whatever they want. A birthday, a cultural day or just a relax day. Diversity: We have a diverse group of talented people in our business from all ages, nationalities, abilities and cultures. Security: We have been in business for nearly 30 years and continue to get stronger year after year. We like to offer our team the same job security. About the work environment… There's never been a better time to join our dynamic team as we continue to deliver on our commitment to continuous improvement, embracing technology and our drive for safety. Our Team Without a doubt, our most significant investment is in our team. We recognise that we can only achieve our business goals by attracting and developing the most talented people and giving them the right development and the means and motivation to realise their full potential.
A driving force fuels us to deliver the ultimate customer experience, which is why we're seeking individuals who can help us achieve our ambitious goals…. And it all starts with you.
You’ll be joining an industry-leading organisation that listens to our customers, is building our external brand and reputation as a leading disruptor and partner to the industry that focuses on operational excellence and has a supportive and engaging team environment.
About the role…
We have an exciting opportunity for an energetic, Customer Service Supervisor to partner with our customers to ensure they get the right part, to the right place, at the right time. You will be overseeing an existing and successful internal Customer Service team, that supports our customers in identifying the right part, and ensuring effective communication between our delivery team and customers.
- Build strong customer relationships with exceptional Customer Service skills.
- Provide a high-level service to our customers, efficiently managing the internal Customer Service team, customer parts enquiries, requests, and quotes, through to customer delivery.
- Driving operational effectiveness across the Customer Service team
- Being able to share the big picture while still making logical decisions based upon the detail.
- Identify and interpret parts through the APG enterprise applications.
- Respond to customer escalations, order allocation, part profile & inventory records.
- Maintain departmental KPI’s and focus on continuous improvement.
We are looking for a Customer Service Supervisor who is:
- Passionate about customers.
- A service expert with some sales experience and a demonstrated ability to build and maintain customer relationships
- Able work in a team environment and contribute to the team’s success
- Highly motivated self-starter and be able to work as part of a team
- Punctual and reliable with a proactive work ethic
- A natural problem solver who is solutions focused with sound computer skills
- Driven by customer satisfaction, which is at the centre of every decision you make.
- A confident communicator looking for an awesome opportunity in a growing company.
Benefits
We want you to be at your best here, and we're focused on helping you do it your way. So here are some ways we create a balance between your work life and non-work life. We provide: Training: Full training and ongoing support will be provided with all necessary business resources, tools and technology. Business perks: You will have access to exclusive discounts and vouchers with the leading retailers, including Woolworths, JB HIFI, Caltex and Hoyts Cinemas through our FlareHR partner. Events: We love to celebrate our achievements and have regular team catch ups including monthly get-togethers and local awards and Annual Awards. Wellbeing: We know life can get in the way sometimes and we have our Employee Assistance Program (EAP) that provides access to free, confidential counselling (which includes financial and legal counselling) for our team and their immediate family. APG Me Day: We have introduced a new initiative which all about "you". This is a paid, planned day for our team to use for whatever they want. A birthday, a cultural day or just a relax day. Diversity: We have a diverse group of talented people in our business from all ages, nationalities, abilities and cultures. Security: We have been in business for nearly 30 years and continue to get stronger year after year. We like to offer our team the same job security. About the work environment… There's never been a better time to join our dynamic team as we continue to deliver on our commitment to continuous improvement, embracing technology and our drive for safety. Our Team Without a doubt, our most significant investment is in our team. We recognise that we can only achieve our business goals by attracting and developing the most talented people and giving them the right development and the means and motivation to realise their full potential.
A driving force fuels us to deliver the ultimate customer experience, which is why we're seeking individuals who can help us achieve our ambitious goals…. And it all starts with you.
Interested…
Please click on the "Apply" button and submit your resume.
