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Form of workAbout Swissport
In 2021, Swissport International AG delivered top-notch airport ground services for approximately 97 million airline passengers (compared to 265 million pre-COVID in 2019) and managed around 5.1 million tons of air freight (compared to 4.6 million in 2019) across more than 100 cargo centers globally. By the end of 2021, Swissport operated at 285 airports spanning 45 countries across six continents.
Swissport, the global leader in airport ground handling, invites you to join our exceptional team and contribute to the thrilling resurgence of travel!
Responsibilities of the role:
The primary responsibility of the Customer Service Supervisor role is to guide a team of Customer Service agents in consistently surpassing the service delivery expectations of Swissport's clients (airlines) and their customers, ensuring safety, efficiency, and reliability on a daily basis. Each Customer Service Supervisor will oversee the accomplishment of key objectives for their assigned shift/clients and collaborate closely with peers to achieve the overall goals of the Customer Service team. Crucially, Customer Service Supervisors serve as cultural ambassadors and exemplars for the company, showcasing and guiding others in upholding the company's culture and aligning with its strategic direction.
Applicants should be at ease with working on a rotating roster covering Monday to Sunday, inclusive of public holidays.
Successful candidates will have the following skills and attributes:
- Proven track record in a dynamic Customer Service aviation setting
- Demonstrated leadership in aviation or have transferable skills that will relate
- Skill in delivering constructive coaching and feedback to team members
- Capability to work autonomously, demonstrating initiative and drive
- Proficiency in high-level administrative tasks, planning, problem-solving, and organizational responsibilities
- Exceptional time management with adept task delegation skills
- Desirable familiarity with regulatory frameworks, safety systems, emergency response procedures, and airport operations
- Understanding of aviation safety and workplace health safety policies, practices, and principles
- Outstanding Customer Service, communication, and conflict management abilities
Looking for an exciting new challenge?
If this resonates with you, and you are seeking a fresh challenge, a gratifying career change, and abundant training and development prospects, don't hesitate—apply now!
Equal Employment Opportunity Statement
Swissport, as an equal opportunity employer, makes hiring decisions based on business needs and the most qualified candidates, without discrimination in employment decisions regarding any protected category. Candidates offered employment may undergo criminal record and other background checks, as allowed or mandated by company policy or applicable law.
Applications must be in writing with Qualifications/Experience and Required Competencies addressed and supported with evidence where possible.
Please note: Only permanent residents of New Zealand, or persons who have the right to work in New Zealand may apply.
