Customer Services Officer

Goulburn Valley Water (GVW) provides quality water and wastewater services to 54 towns in North Central Victoria. Our core purpose is to deliver safe, reliable and affordable water services to residential, commercial and industrial customers. Do you have a genuine passion for customer service?

Then join our Retail Customers and Billing Department and be part of a team that is enthusiastic about providing a superior service experience. This position provides the front-line support to customers in relation to billing, tenancy, property and debt services. You will play a crucial part in ensuring customer satisfaction and maintaining positive relationships with our community.

With great experience and knowledge already established in the team, this environment creates a great learning playground for someone keen for an opportunity to learn, develop and in time shine! Known for possessing exemplary communication, organisational and computer skills, your ability to adapt to and positively embrace change will allow you to provide our customers with a wonderful service experience. In turn, you will build your skills and knowledge in a role that could launch your career.

  About your new role... As the first point of contact for our customers, you will effectively manage customer inquiries, resolve issues, and provide information related to water services. Strong communication and interpersonal skills and the ability to handle challenging situations with professionalism and empathy allow you to excel in this role.

The Customer Service Officer's role is within a busy contact centre where you will be joining a dedicated team who are based at the Administration Building…