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Form of work
SalaryThe Housing Customer Service Officer provides a high-quality service to our customers requiring information and assistance in relation to public housing requirements. Housing Customer Service Officers assist public housing renters and their advocates over the telephone, via e-mail and through other channels of communication in relation to housing maintenance and other associated enquiries. The role includes liaising with the tenant, their advocates, contractors, local housing offices, external agencies and other departmental and government areas to ensure enquiries are handled in a timely and effective manner in accordance with policies and guidelines.
The Housing Customer Service Officer (HCSO) Qualified Level 1 employee applies established rules, processes and standards under general supervision.
A Certificate III in Customer Contact qualified fully competent worker in a Housing Call Centre, with well-developed skills in all areas of the Housing Call Centre.
ACCOUNTABILITIES INCLUDE
- Provide high quality service to clients in relation to routine housing information.
- Assess client queries for housing services and make decisions from a range of established policies and procedures, legislation and regulations specific to the role.
- Review and accurately process contractor invoice claims for payment.
COVID-19 VACCINATION
The department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current , given their individual circumstances. As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.
HOW TO APPLY
All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the (JSE)
https://jse.vic.gov.au/user/login?destination=/new-home-page
portal.
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)
Please apply to submit your interest in this position.
