Customer Shift Supervisor

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. 

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion. 

We care about people & planet and promote health & wellbeing. 

We nurture your development and provide career opportunities to unlock your potential.  

What you need to know

Working at IKEA has its benefits and rewards:

• $26.36 base hourly pay rate
• Above award rates and penalty rates (including Sunday and Public Holidays)
• Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support 
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

• These roles are Permanent, Full-time, 76hrs/fortnight.
• The Hiring Manager for this role is Sridhar Sadasivam – Customer Operations Manager
• Applications close Friday 19 January 2023.
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

About this work area

As Customer Coordinator your responsibilities will include, but are not limited to:

• Together with the team, establishing a mindset of a first time right for every customer that chooses to shop with us.
• Supervising the daily operation of the team to ensure a positive customer journey.
• Liaising with leaders and providing feedback on daily areas of team performance and functional activities.
• Securing the daily operations for co-workers and customers while troubleshooting and providing solutions and corrective actions where needed.
• Optimising the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge to ensure customers receive consistent information throughout their shopping journey.
• Recording information accurately in the relevant systems in order to make improvements to the customers’ future shopping experiences.

Who you are

As a Customer Coordinator you are:

• Passionate about the customer experience and home furnishings.
• Able to remain calm and assertive under pressure. 
• Motivated to continuously uphold and improve the customer journey to create an unforgettable and rewarding experience for all of our customers.
• Confident in multitasking, being able to coordinate co-workers, delegate tasks and prioritise workload to achieve the best outcomes for the co-workers, customers and business.