Customer Solutions Specialist - Remote

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
We are currently looking for passionate Customer Care Consultants to join our growing team in our fast paced work from home team. This is an excellent opportunity for you to be involved in a culture built on fun, respect, integrity, innovation, and transparency!
This is a rewarding position with work that directly contributes to the community. You will be responsible for answering inbound calls from families and carers seeking information, discussing options, and advising which services can assist with independent living at home as well as short-term and long-term care options.
Here's the good info you want to know:
Australian based role
Multiple permanent full-time positions available, start date 29th January 2024
Rostered 38 hours per week, 5 shifts per week to work between the hours of Monday to Friday 7am - 10pm and Saturday 9am - 4pm on a rotational roster. Shift times are AEST.
Rotating roster generally released 2 weeks in advance
Paid training + access to additional support while you're settling in
You will be required to complete a National Police Clearance
Full work rights to work within Australia for at least 12 months
You must reside in any of the following states Victoria, New South Wales or Queensland
As this role is working from home, you will need to have the following setup:
Windows 10 based PC & Monitor Or Windows 10 based Laptop with an i5 processor and 8GB RAM or equivalent.(25G upload and download speed / at a minimum) 50 Meg plan
Anti-Virus installed and Windows Defender switched on.
Must have dual monitors (this does not include laptop screen)
Reliable internet connection - Hardwired NBN Internet connection - No hot spotting or tethering.
Headset with a microphone.
Smartphone Android 9 or IOS 15.
Note: No Macbooks as they are not compatible with our system.
What makes a successful Customer Care Consultant
Ability to display excellent Customer Service skills
Recent and demonstrable PC literacy working across multiple platforms
The Ability to handle inbound calls in a busy contact centre environment
The ability to multitask while actively listening and responding to customer enquiries.
Excellent verbal and written communication
Willingness to learn, and ability to meet output and quality KPI's and competencies
What's it like to work at Probe CX:
Fantastic working culture, where you'll feel valued and supported every day.
Unlimited access to a trusted mental health and well-being platform, giving you peace of mind and helping you thrive.
Opportunities for career progression, with a company that invests in your professional growth and development.
All communication in the initial stages will be via email so please keep an eye on your inbox including your junk and spam folders.
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