Customer Solutions Specialist

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

We are currently looking for Customer Service Advisors to join our team who will be representing an exciting new client, a State Based Government Contract based in Brisbane providing support to everyday Australians.

Join our voice and webchat team as a Customer Solutions Specialist, representing our esteemed Government client.  As representatives of the client we want to ensure seamless customer interactions by providing a positive, professional and personalised customer experience.

Key Role Details

• Start date of 15th of April
• Hourly rate of $24.87 + Super
• Full time and part time roles available
• 2 weeks full time training, followed by min. 20 hours per week.
• Centrally located in the heart of Brisbane, 100 metres from Central Station
• 24/7 rotating roster (Penalty rates paid for after hours and weekend work)

Role Duties:

• Handle inbound enquiries via phone and webchat to assess customer needs, requirements, entitlements, and obligations, utilising client provided resources and internal guidelines
• Assisting customers to access, navigate and understand digital services.
• Handle and escalate service disruptions
• Conduct follow-up calls with customers to provide assistance as needed.
• Taking a proactive approach to solving customer enquiries at first point of contact

 Skills & Abilities:

• Excellent written and verbal communication skills
• Strong attention to detail
• Proactive problem solving skills
• Confident and capable in using computers and systems 
• Thrive in a fast-paced environment
• A positive attitude and a passion for delivering outstanding customer service

What's in it for you?

• Career stability and development - permanent opportunity with a global company, 80% of our frontline managers are promoted from within the business!
• Engaging and comprehensive paid training
• Creating and shaping an exciting new account
• A diverse and inclusive work environment
• Concentrix + Webhelp calendar of events
• Fantastic amenities: Shared employee space with Chill Out Zone, Table Tennis and PlayStation, Onsite 7-11, free barista-style coffee and fruit baskets delivered weekly

If you are excited to take on a new challenge and join an exciting new team that is creating game-changing journeys for employees and customers, APPLY NOW! 

*Applicants must be at least 18 years of age and pass a police check and other pre-employment checks*

Concentrix + Webhelp is an equal opportunity employer.

Being an equal opportunity employer means that Concentrix + Webhelp provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.